Chanel Marketing and Client Communications Assistant
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Sep 7, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel offers a 6-month marketing internship in Paris for a Client Communications & Marketing Assistant supporting the Watches and Fine Jewelry division.
Role & Responsibilities
- Develop and maintain customer intelligence for the France and Monaco market, tracking boutique performance including client recruitment, retention, local and tourist demographics, and product line dynamics
- Prepare monthly performance reporting, dashboards, and executive presentations for management committees
- Conduct customer analytics aligned with boutique needs and directional priorities, including campaign performance and category-specific insights
- Coordinate all CRM communication campaigns (mailings and EDM) with European CRM teams, IT Data, and external routing partners
- Manage and approve customer assets (proofs), targeting parameters, and client listings segmented by boutique
- Consolidate customer actions in alignment with Fashion and Fragrance-Beauty divisions to ensure deduplicated targeting across all four distribution networks
- Deliver marketing assets to all distribution channels including Watches-Jewelry, Fashion, Fragrance-Beauty, and Wholesale
- Analyze EDM and mailing key performance indicators to develop targeted recommendations for audience segmentation
- Audit boutique inventory levels for promotional gifts and marketing collateral on a regular basis
- Support budget tracking and vendor management including campaign closeout documentation
- Manage digital communications to the 32-account wholesale retailer network, including campaign distribution, social media and web content monitoring, and sponsored activations
- Contribute to retail publication content development and advertising coordination
- Consolidate post-campaign analytics and recommend social media and editorial strategies for wholesale partners
- Deploy and audit brand guidelines compliance across wholesale partner websites
Qualifications
- Enrolled in or recently graduated from a business school program
- Prior internship or entry-level experience in Operational Marketing or Business Development
- Demonstrated interest in the luxury sector
- Strong organizational skills and analytical mindset with creative problem-solving capabilities
- Excellent relationship-building and service-oriented orientation with adaptability and flexibility
- Advanced proficiency in Microsoft PowerPoint and Excel
- Curiosity and genuine interest in the watches and fine jewelry market
Skills
Experience
First internship or entry-level professional experience in a marketing operations, business development, or customer insights function is preferred.
Education
Currently enrolled in or recently completed a business school degree program (écoles de commerce).
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Marketing Communications Coordinator», «Client Engagement Specialist», «Marketing Operations Associate», «Digital Marketing Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.