Chanel Market Operations Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Manage orders worldwide and ensure that requested needs comply with requirements.
• Engage proactively with markets to maintain clear, responsive communication.
• Provide tailored responses to market requests.
• Manage order acknowledgements and administrative follow-up.
• Propose substitute solutions in coordination with market teams and product operations teams.
• Create item master data in line with production requirements.
• Adapt responses to specific requests and ensure proposed solutions are relevant.
• Match order lines to identified needs and verify that those needs comply with requirements.
• Track market requests in close collaboration with supply teams.
• Manage market order lines and enter and monitor delivery dates.
• Monitor delivery timelines and priorities and ensure they are met to optimise customer satisfaction.
• Extract and analyse daily and monthly indicators to manage activity.
• Prepare and lead monthly meetings with each market and contribute to developing and implementing action plans.
• Manage customer disputes in coordination with supply teams.
• Handle delivery discrepancies and order cancellations.
• Provide support on other topics as team needs and priorities evolve.

Qualifications

• Higher education qualification at BAC+2 level.
• Ideally, 5 years of experience in an international environment.
• Rigorous, organised and able to prioritise.
• Demonstrated customer-service orientation, interpersonal skills and strong product sensitivity.
• Dynamic and enthusiastic, with a strong service orientation and ability to work in a team.
• Very good written and spoken English.
• Advanced proficiency with IT tools.

Skills

Experience

Ideally, 5 years in an international environment.

Education

Higher education qualification at BAC+2 level.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.