Chanel Manager, Fashion Expertise

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver inspiring, concrete in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviours, positioning Chanel as the ultimate fashion house at each collection launch
• Develop expertise across boutique teams on collections, product knowledge, luxury service standards, client experience, and personalized styling through interactive learning on and off the boutique floor
• Coach Style Advisors and Fashion Advisors to enhance their ability to provide personalized style advice, curate looks, and build strong client relationships grounded in individual tastes and lifestyles
• Animate styling training workshops and strengthen Style Advisor and Fashion Advisor confidence and skill in offering personalized styling recommendations
• Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and advisors to foster a culture of continuous excellence
• Identify individual training and coaching needs and tailor development plans in strong partnership with Boutique Leadership
• Partner with Fashion Expertise Home Office and retail teams to animate client styling appointments in boutiques and track KPI performance
• Cultivate a growth mindset by actively engaging Boutique Leaders in learning and development initiatives
• Drive transmission of product and style content to maximize collection impact and support business objectives, including strategies to address slow-selling inventory
• Collaborate with Boutique Leadership on service indicators, Voice of Client results, and deliver qualitative insights to Fashion Expertise Home Office
• Partner closely with Boutique Leadership to design and deliver inspiring New Hire onboarding programmes, ensuring consistency of the Chanel experience from day one
• Recognize styling and retail talent and actively support their progression toward Style Advisor or Retail Management roles
• Promote monthly digital learning content and track digital learning completion across boutique teams
• Embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections
• Provide client feedback to Fashion Expertise Home Office to inform product development and strategic initiatives

Qualifications

• Recognized styling expertise and strong, confident fashion flair
• Client-centered mindset with commitment to delivering unforgettable experiences and lasting connections
• Significant experience in luxury fashion, retail, or hospitality with deep understanding of client expectations in a luxury environment
• Proven experience in retail training, preferably in the luxury sector, with demonstrated ability to facilitate, coach, and evaluate performance
• Outstanding interpersonal and communication skills with ability to connect authentically with individuals and groups of all sizes
• Proven ability to manage and motivate, building collaborative team-focused culture and providing constructive feedback with confidence
• Strong organizational skills with ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently
• Sound judgment and autonomy, with ability to exercise good decision-making and provide clear, concise updates to management
• Genuine passion for the House of Chanel, its heritage, creations, codes, and commitment to social and cultural initiatives
• Minimum 5 years of related experience in luxury retail, fashion training, or boutique management
• Bachelor's degree (preferred)
• Ability to lift 15 lbs, walk and stand for extended periods
• Flexible schedule with ability to work late evenings, weekends, and select holidays
• Ability to travel frequently across boutiques within the market

Skills

Experience

Minimum 5 years of related experience in luxury fashion retail, boutique management, training, or hospitality, with demonstrated expertise in coaching, facilitating training sessions, and elevating team performance in a luxury client-facing environment.

Education

Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 120,000 per annum.

Benefits

Paid time off for wellbeing, Wellbeing Days in Retail, Wellbeing fund, parental leave, fertility support, MilkStork, Care.com membership, generous vacation/holiday/sick/volunteer days, 401(k), medical/dental/vision insurance, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program, life insurance, Accidental Death & Dismemberment, short and long-term disability, Health Advocate, International Business Travel Accident & Medical insurance, Commuter Transit & Parking benefits, volunteer time off, charitable donation matching.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.