Chanel Manager, Fashion Expertise

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver inspiring in-boutique training sessions on collections, savoir-faire, product knowledge, and luxury service behaviors across multiple boutiques
• Position Chanel as the ultimate fashion house at each collection launch, delivering messaging consistent with global vision yet tailored to local market specificities
• Support retail staff in understanding and transmitting Chanel's fashion singularity and creative vision
• Promote monthly digital learning content and track completion metrics across boutique teams
• Embody the Client Relational Promise and foster a client-centric culture that builds authentic connections
• Coach Style Advisors to enhance personalized styling capabilities, curate cohesive looks, and strengthen individual client relationships
• Animate styling training workshops and strengthen Style Advisor and Fashion Advisor confidence in offering personalized recommendations
• Monitor styling training effectiveness through direct observation and qualitative feedback
• Co-create action plans with Boutique Leadership on Style Advisor development and client opportunity expansion
• Partner with Fashion Expertise Home Office to animate client styling appointments in boutiques and track KPI performance
• Provide client feedback and market insights to Fashion Expertise Home Office
• Identify individual training and coaching needs; tailor development plans in partnership with Boutique Leadership
• Conduct on-site coaching and evaluations, providing structured feedback to drive continuous excellence
• Recognize styling and retail talent; actively support progression toward Style Advisor or Retail Management roles
• Cultivate growth mindset by engaging Boutique Leaders in learning and development initiatives
• Drive transmission of product and style content to maximize collection impact and support business objectives, including strategies for slow-moving inventory
• Partner with Boutique Leadership on service indicators, Voice of Client results, and deliver qualitative insights
• Design and deliver inspiring New Hire onboarding programs supporting understanding of Chanel heritage, DNA, codes, and singularity
• Support Boutique Managers in onboarding delivery, ensuring consistency of the Chanel experience from day one
• Travel frequently across boutiques within the market to provide in-store coaching and support

Qualifications

• Recognized styling expertise and confident fashion flair
• Client-centered mindset with commitment to delivering unforgettable experiences and lasting connections
• Significant experience in luxury fashion, retail, or hospitality with deep understanding of luxury client expectations
• Proven experience in retail training, preferably luxury sector, with demonstrated ability to facilitate, coach, and evaluate
• Outstanding interpersonal and communication skills with ability to connect authentically with individuals and groups
• Proven ability to manage and motivate, building collaborative, team-focused culture and providing constructive feedback with confidence
• Strong organizational skills with ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently
• Sound judgment and autonomy with ability to exercise good decision-making and provide clear updates to management
• Ability to travel frequently across boutiques within the market
• Genuine passion for Chanel heritage, creations, codes, and commitment to social and cultural initiatives
• Minimum 5 years of related experience
• Bachelor's degree (preferred)

Skills

Experience

Minimum 5 years of experience in luxury fashion, retail training, or luxury hospitality environments, with demonstrated expertise in facilitating training programs, coaching retail teams, and elevating client experiences. Proven track record of developing boutique staff capabilities and driving retail performance through styling expertise and fashion knowledge transmission.

Education

Bachelor's degree preferred; demonstrated expertise in luxury fashion or retail training may substitute for formal education requirements.

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 120,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing, Wellbeing Days in Retail, and Wellbeing fund; Family and caregiving benefits (parental leave, fertility support, Milkstork, Care.com membership); Generous paid time off (vacation, holiday, sick, volunteer days); 401(k) and incentives; Robust healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, Commuter Transit & Parking; Employee Resource Groups; Volunteer opportunities and donation matching through CHANEL Community; Career and leadership development programs (Imagine Chanel People, Heart of Leadership, Bloom platform, Shape Your Career)

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.