Chanel Manager, Fashion Expertise

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver inspiring, concrete in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors consistent with global vision yet tailored to local market specificities
• Position Chanel as the ultimate fashion house at each collection launch, transmitting the creative vision and supporting retail staff in understanding and articulating the House's fashion singularity
• Coach Style Advisors to enhance their ability to provide personalized style advice, curate looks, and build strong client relationships grounded in individual tastes and lifestyles
• Animate styling training workshops and strengthen Style Advisor and Fashion Advisor confidence and skill in offering personalized styling recommendations
• Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors to foster a culture of continuous excellence
• Identify individual training and coaching needs and tailor development plans in strong partnership with Boutique Leadership
• Recognize styling and retail talent and actively support their progression toward Style Advisor or Retail Management roles
• Drive transmission of product and style content to maximize collection impact and support business objectives, including strategies to address slow-sellers
• Partner with Boutique Leadership Teams on service indicators, Voice of Client (VOC) results, and deliver qualitative insights to Fashion Expertise Home Office
• Design and deliver inspiring New Hire onboarding programs, supporting newcomers in deeply understanding the heritage, DNA, codes, and singularity of the House
• Promote monthly digital learning content and track digital learning completion
• Partner with Fashion Expertise Home Office and boutique teams to animate client styling appointments and follow up on KPI tracking
• Provide client feedback to Fashion Expertise Home Office and cultivate a growth mindset by actively engaging Boutique Leaders in learning and development initiatives

Qualifications

• Minimum 5 years of related experience in luxury fashion, retail, or hospitality
• Recognized styling expertise and strong, confident fashion flair
• Proven experience in retail training, preferably in the luxury sector, with demonstrated ability to facilitate, coach, and evaluate
• Outstanding interpersonal and communication skills with the ability to connect authentically with individuals and groups of all sizes
• Proven ability to manage, motivate, and build a collaborative, team-focused culture with constructive feedback delivered confidently
• Strong organizational skills with the ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently
• Sound judgment and autonomy with the ability to exercise good decision-making and provide clear, concise updates to management
• Deep understanding of client expectations and luxury service standards
• Bachelor's degree (preferred)

Skills

Experience

Minimum 5 years of experience in luxury fashion retail, boutique training, coaching, or related hospitality roles, with a demonstrated track record of designing and delivering effective training programs, coaching retail teams, and driving measurable improvements in client experience and boutique performance.

Education

Bachelor's degree (preferred)

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 107,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, and Care.com Membership); generous paid time off policies including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; robust healthcare offerings (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.