Chanel Fashion Expertise Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver inspiring, concrete in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors, positioning Chanel as the ultimate fashion house at each collection launch
• Coach Style Advisors to enhance their ability to provide personalized styling advice, curate looks, and build strong client relationships grounded in individual tastes and lifestyles
• Animate styling training workshops and strengthen Style Advisor and Fashion Advisor confidence and skill in offering personalized styling recommendations
• Monitor styling training effectiveness through observation and qualitative feedback, co-creating action plans with boutique leadership on advisor development and client opportunities
• Identify individual training and coaching needs and tailor development plans accordingly in partnership with boutique leadership
• Conduct on-site coaching and evaluations, providing structured feedback to boutique managers and fashion advisors to foster continuous excellence
• Promote monthly digital learning content and track completion rates across assigned boutiques
• Partner with Fashion Expertise Home Office to animate client styling appointments in boutiques and track related key performance indicators
• Recognize styling and retail talent and actively support progression toward Style Advisor or retail management roles
• Cultivate a growth mindset by actively engaging boutique leaders in learning and development initiatives
• Drive transmission of product and style content to maximize collection impact and support business objectives, including strategies to address slow-sellers
• Partner with boutique leadership on service indicators, Voice of Client results, and deliver qualitative insights to Fashion Expertise Home Office
• Design and deliver inspiring onboarding programs in partnership with boutique leadership, supporting newcomers in understanding the heritage, DNA, and singularity of the House
• Embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections

Qualifications

• Recognized styling expertise and strong, confident fashion flair
• Client-centered mindset committed to delivering unforgettable experiences and lasting connections
• Significant experience in luxury fashion, retail, or hospitality with deep understanding of client expectations in a luxury environment
• Proven experience in retail training, preferably in the luxury sector, with demonstrated ability to facilitate, coach, and evaluate
• Outstanding interpersonal and communication skills with ability to connect authentically with individuals and groups
• Proven ability to manage and motivate, building collaborative, team-focused culture and providing constructive feedback with confidence
• Strong organizational skills with ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently
• Sound judgment and autonomy with ability to exercise good decision-making and provide clear updates to management
• Ability to travel frequently across boutiques within the market
• Genuine passion for the House of Chanel, its heritage, creations, codes, and commitment to social and cultural initiatives

Skills

Experience

Minimum 5 years of related experience in luxury fashion retail, training, or hospitality roles that demonstrate expertise in styling, client engagement, and team development.

Education

Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 110,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing, Wellbeing Days in Retail, and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, Milkstork, Care.com membership); generous paid time off policies (vacation, holiday, sick, volunteer days); 401(k) and other incentives; robust healthcare offerings (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking; dedicated career and leadership development programs including Imagine Chanel People, Heart of Leadership, coaching, and Bloom platform access; volunteer opportunities and charitable donation matching through CHANEL Community.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.