Chanel Manager, Fashion Expertise

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver inspiring, concrete in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors; position Chanel as the ultimate fashion house at each collection launch with messaging consistent with global vision yet tailored to local market specificities
• Coach Style Advisors and Fashion Advisors to enhance their ability to provide personalized style advice, curate cohesive looks, and build strong client relationships grounded in individual tastes and lifestyles; animate styling training workshops and strengthen advisor confidence and skill
• Identify individual training and coaching needs and tailor development plans accordingly in partnership with Boutique Leadership; conduct on-site coaching and evaluations, providing structured feedback to foster a culture of continuous excellence
• Cultivate growth mindset by actively engaging Boutique Leaders in learning and development initiatives; drive transmission of product and style content to maximize collection impact and support business objectives, including strategies to address slow-sellers
• Design and deliver inspiring New Hire onboarding programs in partnership with Boutique Leadership, supporting newcomers in deeply understanding the heritage, DNA, codes, and singularity of the House
• Promote monthly digital learning content and track completion; embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections
• Collaborate with the Fashion Expertise Home Office to animate client styling appointments in boutiques and follow up on KPI tracking; provide client feedback to Fashion Expertise Home Office
• Partner with Boutique Leadership on service indicators, Voice of Client (VOC) results, and deliver qualitative insights to the Fashion Expertise Home Office to sustain and elevate retail boutique performance

Qualifications

• Recognized styling expertise and strong, confident fashion flair
• Significant experience in luxury fashion, retail, or hospitality with deep understanding of client expectations in a luxury environment
• Proven experience in retail training, preferably in the luxury sector, with demonstrated ability to facilitate, coach, and evaluate
• Outstanding interpersonal and communication skills with ability to connect authentically with individuals and groups of all sizes
• Proven ability to manage and motivate, building a collaborative, team-focused culture and providing constructive feedback with confidence
• Strong organizational skills with ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently
• Sound judgment and autonomy with ability to exercise good decision-making and provide clear, concise updates to management
• Client-centered mindset, always seeking to deliver unforgettable experiences and lasting connections

Skills

Experience

Minimum 5 years of related experience in luxury fashion retail, training, or client-facing advisory roles within a high-end environment.

Education

Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 120,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing, Wellbeing Days in Retail, and a Wellbeing fund; Family and caregiving benefits including parental leave, fertility support, MilkStork, and Care.com Membership; Generous paid time off policies including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; Robust healthcare offerings including medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program; Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking; Employee Resource Groups; CHANEL Community volunteer opportunities and donation matching; Career and leadership development programs including Imagine Chanel People, Heart of Leadership, and Shape Your Career

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.