Chanel Manager, Fashion Expertise

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors, positioning Chanel as the ultimate fashion house at each collection launch
• Coach Style Advisors and Fashion Advisors to enhance their ability to provide personalized style advice, curate looks, and build strong client relationships
• Animate styling training workshops to strengthen Style Advisor confidence and skill in offering personalized styling recommendations
• Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors to foster a culture of continuous excellence
• Partner with Boutique Leadership Teams on service indicators, Voice of Client results, and deliver qualitative insights to Fashion Expertise Home Office
• Design and deliver inspiring New Hire onboarding programs, supporting newcomers in understanding the heritage, DNA, codes, and singularity of the House
• Monitor styling training effectiveness through observation and qualitative feedback, and co-create action plans with Boutique Leadership on Style Advisor development
• Promote monthly digital learning content, track learning completion, and embody the Client Relational Promise across assigned markets

Qualifications

• Recognized styling expertise and confident fashion flair
• Significant experience in luxury fashion, retail, or hospitality with deep understanding of client expectations in a luxury environment
• Proven experience in retail training, preferably in the luxury sector, with demonstrated ability to facilitate, coach, and evaluate
• Outstanding interpersonal and communication skills with ability to connect authentically with individuals and groups
• Proven ability to manage, motivate, and build a collaborative, team-focused culture with constructive feedback
• Strong organizational skills with ability to manage multiple priorities and deliver projects on schedule
• Sound judgment and autonomy with ability to exercise good decision-making and provide clear updates to management
• Ability to travel frequently across boutiques within the market

Skills

Experience

Minimum 5 years of related experience in luxury fashion, retail, or hospitality environments, with demonstrated expertise in training, coaching, and client-facing roles within a luxury sector context.

Education

Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 107,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing, Wellbeing Days in Retail, and a Wellbeing fund; Family and caregiving benefits including parental leave, fertility support, MilkStork, and Care.com Membership; Generous paid time off policies including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; Robust healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program; Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.