Chanel Fashion Expertise Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver inspiring, concrete in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors, positioning Chanel as the ultimate fashion house at collection launches
• Facilitate styling advisor and client styling development through workshops, individual coaching, and co-created action plans that strengthen confidence in personalized style recommendations
• Monitor and evaluate styling training effectiveness through observation and qualitative feedback, partnering with Fashion Expertise Home Office to animate client styling appointments and track KPI performance
• Identify individual training and coaching needs, conducting on-site evaluations and providing structured feedback to boutique managers and fashion advisors to foster continuous excellence
• Recognize emerging styling and retail talent, actively supporting their progression toward Style Advisor or Management roles
• Cultivate a growth mindset by engaging boutique leaders in learning and development initiatives; drive transmission of product and style content to maximize collection impact and support business objectives
• Partner with boutique leadership teams on service indicators, Voice of Client (VOC) results, and qualitative insights; provide client feedback to the Fashion Expertise Home Office
• Design and deliver inspiring New Hire onboarding programs in partnership with boutique leadership, ensuring newcomers understand the heritage, DNA, codes, and singularity of the House
• Embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections
• Promote monthly digital learning content and track completion, supporting retail staff in understanding and transmitting Chanel's fashion singularity

Qualifications

• Recognized styling expertise and a strong, confident fashion flair
• Significant experience in luxury fashion, retail, or hospitality with deep understanding of client expectations in a luxury environment
• Proven experience in retail training within the luxury sector, with demonstrated ability to facilitate, coach, and evaluate
• Outstanding interpersonal and communication skills with ability to connect authentically with individuals and groups of all sizes
• Proven ability to manage and motivate, building a collaborative team-focused culture and providing constructive feedback with confidence
• Strong organizational skills with ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently
• Sound judgment and autonomy with ability to exercise good decision-making and provide clear, concise updates to management
• Ability to travel frequently across boutiques within the market
• Genuine passion for Chanel, its heritage, creations, codes, and commitment to social and cultural initiatives

Skills

Experience

Minimum 5 years of related experience in luxury retail, fashion training, or boutique management roles with demonstrated success in developing retail teams and delivering client-centric service excellence.

Education

Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 120,300 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund; family and caregiving benefits including parental leave, fertility support, Milkstork, and Care.com 401(k) membership; generous paid time off policies including vacation, holiday, sick, and volunteer days; robust healthcare offerings (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.