Chanel Manager, Fashion Engagement & Curriculum
Chanel — Manager, Fashion Engagement & Curriculum in New York. Lead curriculum design and engagement programmes for the fashion division and retail teams.
Overview
Chanel is a privately held global maison renowned for its haute couture, ready-to-wear, accessories, fragrances and beauty lines. The brand is celebrated for uncompromising craftsmanship, creative leadership and a rigorous approach to heritage-led innovation. As an employer, Chanel offers a highly curated, brand-centric workplace that prizes discretion, excellence and cross-disciplinary collaboration across design, retail and marketing functions.
Role & Responsibilities
- Design, implement and govern comprehensive curriculum and learning pathways that support Chanel’s fashion initiatives, client engagement and retail excellence across North America.
- Develop high-impact content and experiential programmes for internal audiences (retail teams, sales, product specialists) and selected external stakeholders, ensuring alignment with brand heritage and seasonal collections.
- Lead cross-functional projects with merchandising, creative, events and marketing to integrate educational elements into product launches, client events and boutique activations.
- Manage programme delivery end-to-end, including instructional design, selection and development of trainers, logistics for in-person and digital sessions, and adherence to budget and timelines.
- Define metrics, evaluate programme effectiveness, iterate on curriculum using qualitative and quantitative feedback, and produce stakeholder reports to demonstrate ROI.
- Coordinate with regional and global learning teams to ensure consistency of standards, translate global frameworks into locally relevant content, and scale best practices.
Qualifications
- Bachelor’s degree in Fashion, Education, Retail Management, or related field; advanced degree or professional credential in learning & development preferred.
- Proven track record (typical expectation: 5+ years) managing learning, curriculum or engagement programmes within luxury fashion, premium retail, or cultural institutions.
- Deep knowledge of fashion history, product categories and client service expectations in a luxury environment.
- Demonstrated experience leading cross-functional stakeholders and external partners (agencies, subject-matter experts, trainers).
- Strong analytical aptitude with experience defining KPIs and measuring programme impact.
Skills
Experience
Five or more years of progressive responsibility in learning & development, curriculum management or client engagement within luxury fashion, premium retail or cultural programming, including hands-on delivery of training and large-scale event or programme management.
Education
Bachelor’s degree required; Master’s or postgraduate credential in education, learning design, fashion management or a related discipline preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 485 open roles in New York, including 17 posted recently. The broader New York area accounts for 590 active listings on Cerulean, 18 of which are new. In USA as a whole, Cerulean currently features 2.202 open positions, with 77 posted this week.
Culture
Chanel’s workplace culture emphasizes meticulous attention to craft, a refined aesthetic sensibility and a commitment to collective excellence. The environment is collaborative yet exacting, valuing discretion, professional polish and the continuous development of talent across creative and commercial functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.