Chanel Manager, Client Technology Strategy
- Seniority
- Manager
- Posted
- Mar 31, 2026
About Chanel
Chanel is a globally recognized French luxury maison renowned for haute couture, ready-to-wear, accessories and cosmetics. Privately held and driven by a strong heritage of craftsmanship and design excellence, the brand operates global retail, digital and creative teams that balance timeless luxury with selective innovation.
Chanel — New York: Manager, Client Technology Strategy role at Chanel in New York, leading omnichannel client tech and CRM strategy.
Role & Responsibilities
- Define and drive the client technology strategy and roadmap to enhance omnichannel client experiences across retail, e‑commerce and CRM touchpoints.
- Partner with retail, marketing, CRM, merchandising and IT stakeholders to convert business priorities into technical requirements and delivery plans.
- Own product management for client-facing platforms (clienteling, CRM integrations, personalization and loyalty) including backlog prioritization and release planning.
- Lead vendor selection and manage external technology partners, ensuring contract compliance, SLAs and successful implementations.
- Translate client data and analytics into actionable roadmap items to improve conversion, retention and lifetime value.
- Oversee change management, user adoption programs and training for store and client-facing teams.
- Establish KPIs, monitor performance post-launch and iterate rapidly to optimise client journeys and operational efficiency.
Qualifications
- Proven experience leading client- or customer-facing technology initiatives in luxury retail, premium retail or fashion e‑commerce.
- Demonstrated product management or program leadership experience with cross-functional teams and external vendors.
- Strong analytical orientation with experience defining KPIs and using data to drive product decisions.
- Excellent stakeholder management and communication skills, including executive-level reporting.
- Experience managing implementation lifecycles for CRM, clienteling or personalization platforms.
- Bachelor’s degree in Business, Computer Science, Information Systems or related field; advanced degree preferred.
Skills
Experience
Typically 5+ years of progressive experience in digital product management, client technology or CRM delivery—preferably within luxury retail or premium consumer brands—with a track record of leading cross‑functional, multi‑stakeholder implementations.
Education
Bachelor’s degree in Computer Science, Information Systems, Business or a related discipline; MBA or master’s degree preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Chanel fosters a culture where creativity and exacting standards intersect with strategic rigor. Teams are client‑centric, collaborative and operate within a heritage-driven environment that prizes discretion, craftsmanship and continuous improvement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Technology Strategy Lead», «Manager, Client Digital & Tech Strategy», «Client Tech Product Manager», «Manager, Omnichannel Client Technology», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.