Chanel Manager, Client Development

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Spend dedicated time on the selling floor coaching and inspiring the team to deliver elevated client experiences for all customer segments
• Foster a positive and inclusive working environment that emphasizes feedback culture, diversity, mutual respect, and collaborative teamwork
• Provide initial and ongoing training and development for all team members, including Chanel heritage, product knowledge, and service excellence standards
• Lead the team with agility and resilience, continuously improving performance based on key performance indicators and organizational learning
• Represent Chanel in the marketplace through community involvement, partnerships with local high-profile businesses, and social and seasonal events to develop the client base

Qualifications

• Minimum 5 years of related retail management or client development experience
• Demonstrated passion for luxury brand heritage and client experience
• Strong people leadership and team coaching capabilities
• Excellent verbal and written communication skills
• Ability to thrive in team environments and work collaboratively across functions

Skills

Experience

Minimum 5 years of related experience in retail management, client development, or luxury brand operations, with demonstrated success in team leadership, client acquisition, and business growth within a retail or boutique environment.

Education

Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 87,500 to USD 130,000 per annum.

Benefits

Wellbeing resources including paid Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits including parental leave, fertility support, MilkStork, and Care.com membership; generous paid time off including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; comprehensive healthcare including medical, dental, vision, MDLIVE virtual care, One Medical, flexible spending accounts, health savings account, and Employee Assistance Program; life insurance, accidental death and dismemberment, short and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.