Chanel Manager, Client Development

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Location
Bal HarbourFloridaUSA
Seniority
Manager
Posted
Mar 16, 2026

About Chanel

Chanel is a preeminent global luxury house known for couture, ready-to-wear, leather goods, fine jewelry, watches and beauty. Privately owned and guided by a legacy of craftsmanship and creativity, the brand maintains exacting standards across retail, product and client experiences. As an employer, Chanel emphasizes discretion, artisanal excellence and a client-centric approach consistent with haute-luxe retail culture.

Chanel seeks a Manager, Client Development in Bal Harbour, FL to lead VIP clienteling and drive boutique sales growth.

Role & Responsibilities

  • Drive client development strategy for the Bal Harbour boutique to increase wallet share, frequency and lifetime value of clients.
  • Lead clienteling and VIP programmes, ensuring personalised service, proactive outreach and curated appointment experiences.
  • Manage and coach boutique sales advisors to deliver exceptional service, meet individual and store sales targets, and uphold brand standards.
  • Oversee CRM usage, segmentation and campaign execution in partnership with regional marketing and CRM teams.
  • Analyse sales, conversion and client data to identify growth opportunities and adjust tactical plans accordingly.
  • Coordinate with merchandising, visual and operations teams to support events, trunk shows and product launches.
  • Ensure boutique standards for merchandising, presentation, client confidentiality and loss prevention are consistently met.

Qualifications

  • Proven leadership in luxury retail with a track record of developing client portfolios and delivering measurable sales growth.
  • Demonstrated expertise in clienteling, VIP service and relationship management within a high-end brand environment.
  • Strong commercial acumen with ability to translate CRM and sales data into actionable strategies.
  • Excellent interpersonal skills, diplomacy and discretion when interacting with high-net-worth clients.
  • Ability to coach, motivate and develop a high-performance sales team.

Skills

Client development & clienteling CRM (Salesforce or equivalent) Sales forecasting and reporting Microsoft Excel Luxury retail operations Team leadership and coaching Event and VIP appointment management Visual merchandising principles

Experience

Approximately 5+ years in luxury retail, including at least 2 years in a supervisory or managerial capacity focused on client development, VIP relationship management and CRM-driven sales programs.

Education

Bachelor's degree preferred; equivalent retail management experience considered.

Workplace

This position is based in Bal Harbour, Florida, USA, within easy reach of Miami.

Culture

Chanel cultivates a discreet, highly professional environment where craftsmanship and client experience are paramount. The workplace balances rigorous standards with creativity, encouraging employees to embody the brand's heritage while delivering bespoke client service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Manager», «VIP Client Manager», «Client Relations Manager», «Retail Clienteling Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.