Chanel Manager, Client Development
Chanel seeks a Manager, Client Development in Bal Harbour, FL to lead VIP clienteling and drive boutique sales growth.
Overview
Chanel is a preeminent global luxury house known for couture, ready-to-wear, leather goods, fine jewelry, watches and beauty. Privately owned and guided by a legacy of craftsmanship and creativity, the brand maintains exacting standards across retail, product and client experiences. As an employer, Chanel emphasizes discretion, artisanal excellence and a client-centric approach consistent with haute-luxe retail culture.
Role & Responsibilities
- Drive client development strategy for the Bal Harbour boutique to increase wallet share, frequency and lifetime value of clients.
- Lead clienteling and VIP programmes, ensuring personalised service, proactive outreach and curated appointment experiences.
- Manage and coach boutique sales advisors to deliver exceptional service, meet individual and store sales targets, and uphold brand standards.
- Oversee CRM usage, segmentation and campaign execution in partnership with regional marketing and CRM teams.
- Analyse sales, conversion and client data to identify growth opportunities and adjust tactical plans accordingly.
- Coordinate with merchandising, visual and operations teams to support events, trunk shows and product launches.
- Ensure boutique standards for merchandising, presentation, client confidentiality and loss prevention are consistently met.
Qualifications
- Proven leadership in luxury retail with a track record of developing client portfolios and delivering measurable sales growth.
- Demonstrated expertise in clienteling, VIP service and relationship management within a high-end brand environment.
- Strong commercial acumen with ability to translate CRM and sales data into actionable strategies.
- Excellent interpersonal skills, diplomacy and discretion when interacting with high-net-worth clients.
- Ability to coach, motivate and develop a high-performance sales team.
Skills
Experience
Approximately 5+ years in luxury retail, including at least 2 years in a supervisory or managerial capacity focused on client development, VIP relationship management and CRM-driven sales programs.
Education
Bachelor's degree preferred; equivalent retail management experience considered.
Workplace
This position is based in Bal Harbour, Florida, USA, within easy reach of Miami. Cerulean lists 31 open roles in Bal Harbour, including 2 posted recently. The broader Florida area accounts for 293 active listings on Cerulean, 7 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Culture
Chanel cultivates a discreet, highly professional environment where craftsmanship and client experience are paramount. The workplace balances rigorous standards with creativity, encouraging employees to embody the brand's heritage while delivering bespoke client service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.