Chanel Mailroom Supervisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Coordinate the receipt, sorting, distribution, collection and dispatch of mail and parcels, adjusting priorities to volumes and urgent requests.
• Ensure mail and parcel tracking and traceability using EasyReco.
• Ensure instructions and procedures are followed.
• Maintain mailroom and delivery areas and participate in on-site operations.
• Oversee, with the service provider, dock flows and adherence to the organisation, priorities and operating instructions.
• Coordinate domestic and international shipments and check their documentary and operational compliance.
• Ensure compliance with IATA and ADR regulations for dangerous goods, particularly perfumes and cosmetics, as well as packaging, labelling and declaration requirements.
• Manage import and export customs formalities.
• Handle irregularities and liaise with carriers and service providers.
• Organise daily activities, communicate instructions and provide technical support to agents.
• Encourage cooperation, versatility and the operational integration of new employees and replacements.
• Report performance gaps and support needs to the Manager, acting as a fair and exemplary role model without taking on line-management responsibilities.
• Identify and resolve first-level incidents, complaints, delays, damage, distribution errors and unidentified parcels through to resolution.
• Handle employee requests, follow them through to resolution and support satisfaction with clear, responsive and appropriate answers.
• Escalate sensitive, regulatory or recurring issues to the Manager and communicate clearly with relevant contacts.
• Ensure responsive service while safeguarding the House’s confidentiality, discretion and image at all times.
• Recommend practical improvements to procedures, tools, routes and working methods.
• Contribute to monitoring indicators and developing EasyReco.
• Report on activities, incidents, actions taken and points requiring attention.

Qualifications

• At least three years of experience, primarily in a mailroom and/or logistics, preferably in the luxury or retail sector.
• Knowledge of standards, customs regulations, ADR/IATA dangerous-goods requirements and international transport, particularly for perfumes and cosmetics.
• Proficiency with office software and ability to learn mail tracking and traceability software.
• Basic English is required.
• Proximity leadership: ability to coordinate, support and unite a team without direct hierarchical authority.
• Rigour and responsiveness: ability to secure operations, prioritise and manage unforeseen circumstances.
• Service orientation and communication skills: ability to find solutions, communicate clearly and interact diplomatically.
• Confidentiality and discretion when handling sensitive information, documents and shipments.
• Analytical ability and adaptability to identify useful improvements and respond effectively to operational needs.

Skills

Experience

At least 3 years, primarily in a mailroom and/or logistics, preferably in the luxury or retail sector.

Education

Bac +2

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.