Chanel Logistics Performance & Projects Intern — Data & Information Systems

Overview

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories and fragrances. The maison combines artisanal savoir‑faire with global retail and logistics operations; its operational teams partner closely with digital and IT functions to ensure product excellence and an elevated client experience worldwide.

Role & Responsibilities

• Support the monitoring and analysis of logistics performance KPIs (OTD, inventory accuracy, throughput) and produce regular dashboards and ad hoc reports for operational stakeholders.
• Consolidate, cleanse and transform operational data from multiple sources to enable accurate reporting and performance diagnostics.
• Contribute to IT and digital projects for logistics (requirements gathering, test scenario design, user acceptance testing, rollout support).
• Develop and maintain automated reports and interactive dashboards (Power BI / equivalent) to improve decision-making cadence.
• Perform root‑cause analysis on recurring operational issues and propose data-driven improvement actions to supply‑chain teams.
• Coordinate with IT, supply‑chain, warehouse and vendor teams to track project milestones, change requests and post‑implementation follow-up.
• Document processes, technical specifications and user guides; provide first-line support for reporting issues and data discrepancies.

Qualifications

• Enrolled in a bachelor’s or master’s programme in supply chain/logistics, information systems, data science, industrial engineering or equivalent.
• Analytical mindset with strong problem‑solving capabilities and attention to data quality.
• Ability to translate business needs into clear functional requirements and test cases.
• Effective communicator with proven stakeholder management and collaborative skills.
• Autonomy, rigor and interest in operational excellence within a luxury retail/logistics environment.
• Availability for an alternance/work‑study contract in France (school‑work rhythm compatible with employer requirements).

Skills

Experience

Practical experience through prior internships (3–12 months) in logistics, supply‑chain operations, data analysis or IT projects is advantageous but not mandatory. The role is designed for a work‑study candidate gaining applied experience in performance monitoring and systems projects.

Education

Currently enrolled in a bachelor’s or master’s degree programme in supply chain/logistics, information systems, data science, industrial engineering or a closely related discipline.

Workplace

Culture

Chanel fosters a culture of craftsmanship, discretion and excellence, balancing respect for heritage with continuous operational innovation. Teams are collaborative and cross‑disciplinary, with high standards for quality, confidentiality and client experience across the global network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.