Chanel Level 1 User Support Specialist — S2P (Fixed-Term Contract)
About Chanel
Chanel is an independent French luxury house renowned for haute couture, ready‑to‑wear, leather goods, accessories, fragrance and beauty. The brand combines artisanal craftsmanship with global operations and maintains a reputation for discretion, creativity and uncompromising quality, offering employees a performance‑driven and highly collaborative environment.
Chanel in Paris seeks a Level 1 User Support Specialist (S2P) on a fixed‑term contract to provide first‑line support across Europe.
Role & Responsibilities
- Serve as first‑line (Level 1) technical and functional support for end users across the Europe region for Source‑to‑Pay (S2P) applications and related IT services.
- Log, triage and resolve incidents and service requests via the ticketing system in accordance with established SLAs; escalate complex issues to Level 2 or application teams when necessary.
- Guide users through procedural questions and basic troubleshooting for S2P workflows, procurement tools and user account/access issues.
- Maintain accurate incident records, produce recurring incident reports, and contribute to knowledge base articles and user documentation.
- Coordinate with regional IT teams and process owners to support rollouts, updates and localized user adoption activities.
Qualifications
- Proven capability to diagnose and resolve Level 1 incidents for business applications and user endpoints.
- Strong customer service orientation with clear verbal and written communication skills.
- Familiarity with Source‑to‑Pay concepts (procurement, purchase orders, invoicing) and associated user journeys.
- Demonstrated ability to work in a multinational, multilingual environment and to manage priorities across time zones.
- Comfortable following ITIL‑aligned incident and escalation procedures.
Skills
Experience
Typically 1–3 years of hands‑on experience in IT support or a service desk role, ideally supporting procurement or finance applications for a multinational organisation.
Education
Bachelor's degree in Information Technology, Business Administration, or equivalent professional experience preferred.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
Chanel fosters a culture of craftsmanship, discretion and excellence where cross‑disciplinary collaboration and attention to detail are prized. The workplace emphasises professional development, teamwork and adapting heritage brand values to a modern, global business context.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Level 1 IT Support Specialist», «S2P Helpdesk Analyst», «First‑Line User Support Technician», «Service Desk Analyst — Source‑to‑Pay», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.