Chanel Les Atelier Ambassador

About Chanel

Chanel is an independent global Maison renowned for haute couture, ready-to-wear, leather goods, fragrance, beauty and fine jewelry. As a heritage luxury maison, Chanel emphasizes craftsmanship, timeless design and discreet, highly personalised client service across its network of boutiques and ateliers.

Role & Responsibilities

• Act as the in-store ambassador for Chanel Les Ateliers, delivering tailored, high‑touch atelier experiences to VIP and walk-in clients.
• Develop and maintain long-term relationships with key clients through personalised clienteling, follow-up and bespoke service offerings.
• Host and manage private appointments, product demonstrations and on-site atelier consultations with impeccable attention to detail.
• Drive sales performance by converting appointments into purchases and meeting individual and store KPIs.
• Collaborate with boutique teams—sales, visual merchandising and store management—to ensure consistent brand presentation and service standards.
• Maintain thorough product knowledge across fragrance, beauty and Les Ateliers services to provide expert advice and storytelling.
• Accurately record client interactions and preferences in the CRM to support retention and targeted outreach.
• Assist in localised events and activations, representing the brand with professional discretion and polished presentation.

Qualifications

• Proven experience in luxury retail, hospitality or client-facing roles with a strong emphasis on personalised service.
• Demonstrated ability to build and maintain high-value client relationships and to deliver exceptional client experiences.
• Excellent interpersonal and communication skills, with a polished, professional presence appropriate to a luxury environment.
• Strong sales orientation with a track record of meeting or exceeding targets.
• Flexible availability to support boutique hours, private appointments and occasional events.

Skills

Experience

Minimum 2 years of direct experience in luxury retail, hospitality or a client-facing role where personalised service and sales conversion are primary responsibilities; experience with beauty or fragrance brands is an advantage.

Education

High school diploma required; tertiary education in hospitality, marketing, fashion or a related field is preferred.

Workplace

Culture

Chanel fosters a culture of excellence, discretion and creative craftsmanship, where personalised client service and archival savoir‑faire are central. Teams are expected to uphold meticulous standards while collaborating across functions to deliver cohesive, elevated experiences for clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.