Chanel Learning & Product Expertise Assistant

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Create engaging training content on core and high-end watch and fine jewelry collections using blended learning approaches (digital formats, classroom sessions, morning briefs) with pre-, during-, and post-training support for sales teams
• Establish daily communication with internal departments (marketing, product development, studio, gemology, heritage) to gather critical product launch information
• Develop digital and micro-learning content on dedicated LMS and mobile learning platforms, including social learning, articles, and challenge-based activities
• Collaborate on cross-functional expertise projects including watchmaking certification and gemmology initiatives
• Monitor and update delivered training assets while integrating market feedback and evolution requests
• Support the international community on assigned topics and ensure effective communication across all regional teams
• Track performance metrics and implementation effectiveness of developed training tools across target markets
• Participate in department events including international market calls, newsletter creation, trainer-the-trainer sessions, and annual seminars
• Promote the visibility and expertise of the Education function across the division and beyond

Qualifications

• Recent graduate or final-year student from a business school or university
• Fluent English speaker with professional written and verbal communication skills
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Demonstrated interest in learning, engagement, and training as commercial and individual development drivers
• Strong attention to detail, commitment, and creative problem-solving abilities
• Excellent interpersonal and teamwork skills
• Curiosity and appreciation for fine watchmaking and jewelry craftsmanship
• Ideally, prior experience in retail or training functions

Skills

Experience

Ideally, candidates possess introductory experience in retail sales or a training department environment. First-time entrants with demonstrated passion for luxury retail education and product expertise are welcome to apply.

Education

Recent graduate or final-year student from a business school (école de commerce) or university degree program.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.