Chanel Learning & Training Coordinator

About Chanel

Chanel is an independent French maison of luxury fashion, leather goods, and beauty renowned for its craftsmanship, creative vision, and iconography. The brand operates an international network of flagship boutiques and invests in employee development to maintain exacting standards of client experience and product knowledge.

Role & Responsibilities

• Coordinate new-employee onboarding pathways with managers, mentors, and learning stakeholders; track integration performance metrics including e-learning completion and academy programme participation
• Co-develop training plans with the Responsable Learning, management committee, and human resources; maintain training tracking tools and update registrations, calendars, and learning schedules
• Support post-training implementation through one-on-one coaching and collaborative action planning with team managers
• Monitor e-learning adoption and key performance indicators; provide field-based coaching to retail teams
• Deploy customer experience training in collaboration with marketing and client teams; gather and communicate qualitative customer feedback
• Facilitate in-boutique and academy-based training sessions; recruit and coordinate internal experts and training ambassadors for co-facilitation and briefings

Qualifications

• Bachelor's degree or equivalent higher education qualification
• Strong interpersonal and active listening skills with demonstrated ability to work effectively in fast-paced retail environments
• Proven public speaking ability and mastery of storytelling techniques
• Oriented toward team development outcomes with strong analytical and synthesis capabilities
• Demonstrated sensitivity to client experience and multicultural awareness
• Agile, organized, and structured approach with proven adaptability
• Fluent English and proficiency with Microsoft Office suite (PowerPoint proficiency preferred)

Skills

Experience

Retail or luxury retail environment experience is preferred; candidates should demonstrate a clear orientation toward operational field work and team development.

Education

Bachelor's degree (Bac+3 or equivalent) in any discipline; candidates from fashion, business, human resources, or related fields are encouraged to apply.

Workplace

Culture

Chanel’s workplace combines artisanal savoir‑faire with a rigorous commercial discipline; employees operate in an environment that prizes creativity, impeccable client service and continuous professional refinement. Teams are collaborative and focused on preserving the maison’s standards while supporting individual development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.