Chanel Jewelry Sales Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Greet and guide clients through a curated boutique journey, creating bespoke moments that embody the Chanel experience
• Orchestrate personalized sales ceremonies that weave storytelling with technical mastery of collections, heritage, craftsmanship, and contemporary vision
• Demonstrate advanced knowledge of jewelry craftsmanship, gemology, and competitive positioning to elevate client desire and justify investment
• Develop and execute a co-defined client strategy with management, including prospecting and recruitment of high-potential clients
• Manage an active client portfolio through relationship cultivation, both in-boutique and through targeted outreach, converting aspirational clients toward high-end segments
• Establish and maintain a privileged network of VIP clients locally and internationally, ensuring long-term loyalty through sustained engagement and personalized follow-up
• Participate in morning briefs and boutique operational standards, maintaining inventory awareness and procedural excellence
• Leverage digital tools with proactivity to enhance sales performance and client engagement
• Mentor team members and network colleagues through exemplary practice and knowledge transmission
• Participate in local and international events that expand brand presence and network reach

Qualifications

• Proven success in high-end or luxury jewelry retail with documented client management track record
• Advanced gemological knowledge with demonstrated understanding of jewelry valuations and competitive landscape
• Exceptional interpersonal skills and situational intelligence in handling diverse and discerning clientele
• Entrepreneurial mindset with demonstrated ability to build and manage client portfolios
• Capability to service VIP clientele with discretion, sophistication, and attentiveness to nuanced preferences
• Fluent English; a third language is advantageous
• Proactive, creative, and autonomous in approach to sales strategy and client relations

Skills

Experience

Professional background in luxury or fine jewelry retail with demonstrated success managing high-value clientele and building sustainable client networks. Exposure to both in-boutique and field-based sales development preferred.

Education

Secondary education minimum; formal training in gemology, jewelry design, or luxury retail is advantageous but not mandatory.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.