Chanel Jewelry Repair Artisan

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Perform high-precision polishing, refinishing, and restoration of fine jewelry pieces in accordance with Maison standards, including 18kt gold, platinum, and rhodium-plated white gold
• Execute specialized jewelry services including chain sizing, clasp replacement, ring sizing, post addition and removal, and mechanical engraving
• Identify and report potential risks, defects, or authenticity issues during the repair process to aftersales supervisors and management
• Maintain strict adherence to quality, safety, and handling procedures for high-value pieces
• Collaborate closely with aftersales repair teams, quality control personnel, and management to meet turnaround timelines
• Ensure workstations, tools, and polishing equipment are maintained to luxury workshop standards
• Support inventory control, replenishment, and management of repair materials and spare parts
• Log repairs accurately, track progress, and maintain organized repair records
• Participate in technical training provided by the Regional Workshop and Fine Jewelry Trainer
• Uphold discretion and confidentiality regarding client pieces and Maison intellectual property

Qualifications

• Minimum 3–5 years of professional experience as a jewelry polisher or artisan, preferably within luxury jewelry or high-end craftsmanship environments
• Expert knowledge of precious metals including gold alloys, platinum, and silver, with proficiency in polishing and finishing techniques
• Demonstrated expertise in using polishing equipment and laser welders
• Proven ability to work efficiently on high-value and complex jewelry pieces while maintaining impeccable quality standards
• Manual dexterity, steady hands, and excellent visual acuity
• Computer literacy for repair tracking and claims management systems
• Physical capability to stand for extended periods and lift up to 20 lbs regularly

Skills

Experience

Minimum 3–5 years of professional experience as a jewelry polisher or restoration artisan, preferably within luxury jewelry, high-end watchmaking, or comparable craftsmanship environments. Demonstrated expertise in working with fine jewelry pieces, precious metals, and restoration techniques is essential. Experience in aftersales or workshop environments within the luxury sector is highly valued.

Education

Technical training in jewelry repair, fine jewelry craftsmanship, or equivalent hands-on apprenticeship is required. Formal certification in jewelry repair or precious metals work is preferred but not mandatory if substantial professional experience is demonstrated.

Workplace

Compensation

The base compensation for this position ranges from USD 28 to USD 42 per hour.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days) and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com Membership); generous paid time off policies (vacation, holiday, sick, and volunteer days); 401(k) and incentive programs; robust healthcare offerings (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, accidental death and dismemberment, short-term and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.