Chanel IT Solution Manager — Aftersales
About Chanel
Chanel is an iconic French luxury house renowned for couture, ready-to-wear, accessories, beauty and fragrance. Privately owned and globally present, the brand combines artisanal craftsmanship with strategic investment in digital and IT capabilities to support high-touch client services and operational excellence.
Chanel in Paris seeks an IT Solution Manager — Aftersales (permanent) to lead after-sales IT solutions, project delivery and vendor partnerships.
Role & Responsibilities
- Define and own the IT solution roadmap for after-sales operations, translating business requirements into scalable technical solutions.
- Lead end-to-end delivery of projects and enhancements — from requirements gathering and design through implementation, testing and go-live.
- Coordinate cross-functional stakeholders (after-sales, retail, product, operations, finance) to prioritize features and ensure alignment with business objectives.
- Manage third-party vendors and integrators: define SOWs, oversee deliveries, enforce SLAs and control budgets.
- Design and govern integrations between after-sales systems and core platforms (ERP, CRM, order management, parts & repair workflows).
- Drive solution architecture decisions, ensuring robustness, security, data integrity and compliance with corporate IT standards.
- Sponsor and coordinate user acceptance testing, training and change management to ensure smooth adoption and minimal operational disruption.
- Monitor run-phase performance, manage incidents and continuous improvement initiatives to optimize after-sales service KPIs.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent professional experience.
- Proven track record (typically 5+ years) in IT solution or product management, with demonstrated end-to-end delivery responsibility.
- Domain experience in after-sales, repair & warranty operations or retail service environments, preferably within luxury goods or consumer goods sectors.
- Strong stakeholder management and vendor governance experience, including contract and budget oversight.
- Solid understanding of solution architecture, system integrations (APIs), data flows and IT security principles.
- Fluent professional French and strong English communication skills for cross-border collaboration.
Skills
Experience
Typically 5+ years in IT project or solution management with at least several years delivering projects that support after-sales, service operations or retail workflows; prior experience managing vendors and cross-functional stakeholders is expected.
Education
Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent professional experience.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Chanel combines uncompromising standards of craftsmanship with a discreet, highly collaborative corporate culture. The organisation values creativity, operational excellence and digital modernization to enhance client experiences while preserving heritage and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Aftersales IT Solution Manager», «IT Service Delivery Manager — Aftersales», «Aftersales Systems Manager», «IT Solutions Lead — Aftersales», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.