Chanel IT Manager, Technology and Operations
- Employment
- Full-Time
- Seniority
- Manager
- Department
- IT & Technology Systems
- Posted
- Jul 17, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel IT Manager, Technology and Operations role in Bangkok, Thailand. Lead service delivery and infrastructure management for this iconic luxury brand.
Role & Responsibilities
- Lead end-to-end incident and request ticket management, including support and escalation processes, coordinating with regional application teams and local IT to resolve issues promptly
- Ensure high performance across all service processes through accurate reporting, trend analysis, and continuous improvement activities
- Take ownership of major incidents alongside the Major Incident Manager, coordinating resolving parties, communicating with stakeholders, and conducting post-incident reviews
- Monitor, control, and support service delivery by ensuring systems, methodologies, and procedures are in place; define and report on key metrics and KPIs
- Act as in-country delivery manager for infrastructure projects, including new site establishment, renovation, and relocation
- Coordinate with internal and third-party teams to ensure projects are delivered on scope, on time, and within budget
- Manage and monitor the market's service delivery budget for infrastructure and service management, ensuring spending is tracked, justified, and aligned with business priorities
- Lead the remediation of security risks identified by internal and external parties, communicating potential risks to local business management and escalating as needed
- Review change execution and results impacting the market; understand the impact of failed changes and suggest improvements to avoid unnecessary business disruption
- Manage and maintain IT hardware and software asset inventory, ensuring records are accurate and up to date
- Build and maintain relationships with internal users and business stakeholders to discuss service levels and identify improvement opportunities
Qualifications
- ITIL Foundation certification at Intermediate or Expert level (required); PMP certification preferred
- Degree in Computer Engineering, Computer Science, Information Technology, or a related technical discipline
- Solid experience across the IT Service Management lifecycle, including Service Strategy, Service Design, Service Operation (Incident, Problem and Change Management), and Continual Service Improvement
- Working knowledge of end-user devices, network, server, access points, video conferencing, and security technologies
- Proven ability to manage IT services, projects, vendors, and budgets in parallel, balancing competing priorities and delivering results under pressure
- Knowledge or experience in data protection and DPO responsibilities is advantageous
Skills
Experience
At least 8 years of hands-on experience in service delivery management, covering production infrastructure and application support, preferably within a multinational or retail environment.
Education
Degree in Computer Engineering, Computer Science, Information Technology, or a related technical discipline.
Workplace
This position is based in Bangkok, Bangkok, Thailand.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Technology Operations Manager», «IT Service Delivery Manager», «Infrastructure and Operations Manager», «Technology Services Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.