Chanel IT Business Analyst, Digital Services & Retail
- Location
- GenevaGenevaSwitzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 29, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks an IT Business Analyst for Digital Services & Retail in Geneva. Support CRM and e-commerce technology strategy.
Role & Responsibilities
- Analyze business requirements for retail and CRM systems; translate business needs into technical specifications
- Support digital services platforms and e-commerce infrastructure in alignment with luxury retail standards
- Collaborate with retail, merchandising, and IT teams to optimize customer-facing digital touchpoints
- Conduct systems testing and quality assurance for CRM and digital retail implementations
- Document system configurations, processes, and user workflows for retail operations
Qualifications
- Strong understanding of retail operations and customer relationship management systems
- Experience with digital commerce platforms or e-commerce technology
- Proficiency in systems analysis and business requirements gathering
- Knowledge of luxury retail or high-end customer service principles
- Problem-solving skills and attention to detail in complex environments
Skills
Experience
3–5 years of experience in IT business analysis, with particular focus on retail systems, digital services, or CRM platforms.
Education
Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field.
Workplace
This position is based in Geneva, Geneva, Switzerland.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Systems Analyst», «Retail Technology Business Analyst», «Digital Services Analyst», «IT Solutions Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.