Chanel IT Application Manager
Chanel is hiring an IT Application Manager in London to lead enterprise application delivery, vendor management and stakeholder engagement.
Overview
Chanel is an independent, privately held global luxury house renowned for haute couture, ready-to-wear, leather goods, fragrances and beauty. As an employer, Chanel balances deep respect for artisanal heritage with investment in technology and global operations, offering a high-calibre, discreet and performance-driven workplace.
Role & Responsibilities
- Own the end-to-end lifecycle for a portfolio of enterprise applications: roadmap, release planning, maintenance, upgrades and decommissioning.
- Act as principal liaison between business stakeholders, IT architects, vendors and third-party integrators to define requirements and deliver solutions on time and within budget.
- Manage application change control, incident and problem management to meet SLAs and ensure service continuity.
- Lead and coordinate application implementation projects, including testing strategy, UAT coordination and deployment planning.
- Oversee vendor relationships and contracts, including performance reviews, escalations and commercial optimisation.
- Ensure applications comply with security, data protection and internal control standards; collaborate with InfoSec and GRC teams on risk remediation.
- Coach and mentor application support engineers; allocate resources and define operational processes to improve stability and efficiency.
- Produce and present regular reporting on application health, roadmap progress, costs and KPIs to senior management.
Qualifications
- Proven experience managing enterprise application portfolios in a matrixed, global organisation.
- Demonstrable experience of vendor management and contract governance.
- Strong stakeholder management and communication skills, able to navigate commercial and technical conversations with executive sponsors.
- Familiarity with IT governance, change management and service delivery best practices.
Skills
Experience
Typically 5+ years of progressive experience in application management or IT delivery, including responsibility for large-scale application deployments and cross-functional stakeholder engagement; experience in luxury retail or fashion brands preferred.
Education
Bachelor's degree in Computer Science, Information Systems, Engineering or a related discipline, or equivalent professional experience.
Workplace
The role is situated in London, England, UK. There are currently 435 open positions in London on Cerulean, with 14 added recently. Within England, Cerulean currently features 544 open roles, including 15 recent additions. Across UK, Cerulean lists 571 open roles — 16 of them newly added.
Culture
Chanel combines rigorous attention to craft with a global, high-performance operational model. The workplace values discretion, excellence and cross-disciplinary collaboration, offering opportunities to work on brand-defining projects within a fastidious and design-led environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.