Chanel Internship – Retail Coordinator & Client Development

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Greet clients at the collection point, perform pre-diagnostic assessments of garments, and document technical notes (réserves) in coordination with the atelier
• Record and track orders in the IT system, process payments (encaissements), and ensure quality follow-up until delivery
• Manage hotline and after-sales service (SAV): handle client inquiries, address delivery delays, and prepare quotes
• Coordinate communications between retail teams, Chanel boutiques, inventory management, press, and alteration services
• Generate traceability codes, label garments, and transmit files to the atelier for processing
• Manage the back-office functions of the e-commerce platform, coordinating orders, courier logistics, and atelier coordination
• Schedule and track client deliveries within Paris and manage transfers between boutique and atelier
• Support the boutique manager with cash handling and daily reporting, including weekly data consolidation
• Enrich and optimise boutique processes and workflows to align with back-office operational realities
• Expand and maintain the B2B CRM database based on client interactions, nurture key partner relationships, and manage operational follow-up
• Support boutique manager in prioritised handling of key B2B accounts to ensure optimal service quality
• Assist in the preparation of monthly reports on growth KPIs
• Populate and enrich the customer database (client records, profiling, order history, preferences and contact patterns)
• Participate in the implementation of satisfaction indicators and service quality tracking mechanisms
• Analyse client behaviour (order frequency, purchase patterns, contact reasons) and produce tracking reports for the team

Qualifications

• Master's 1 or 2 candidate from a business school, university or equivalent
• Demonstrable interest in luxury, retail, sustainable development or entrepreneurship
• Strong customer relations orientation and appetite for hands-on, field-based work
• Proficiency in Microsoft Office Suite, particularly Excel
• Familiarity with CRM platforms or e-commerce systems
• Fluent English appreciated

Skills

Experience

Interest in customer relations, operational field work, and agile / start-up methodologies; no prior professional experience explicitly required, though relevant internship exposure to retail, logistics or business development is advantageous.

Education

Master's 1 or 2 candidate from a business school, university or equivalent programme.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.