Chanel Digital & Retail Operations Project Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deploy and evolve omnichannel services and solutions for European fashion boutiques, including appointment booking systems, digital services, and integrated customer journeys
• Facilitate user acceptance testing (UAT), quality assurance, and validation of new functionalities in coordination with Digital, Technology, and Market Teams
• Identify and prioritize requirements submitted by boutiques and market teams; analyze user feedback and contribute to defining future service enhancements and tool improvements
• Support operational efficiency improvement initiatives across boutiques, from needs assessment through deployment and rollout
• Develop and maintain communication materials, user guides, SharePoint documentation, and training resources for retail team enablement
• Animate the European user community, provide adoption support to key users, and drive change management efforts for new solutions
• Monitor service performance and utilization through data analysis and collection of field feedback; generate insights for continuous improvement
• Contribute to the ongoing optimization of established solutions including My Boutique App, Waitwhile, InCHANEL, E-Services, and other retail initiatives
• Support sustainability and operational excellence initiatives championed by the team as opportunities arise

Qualifications

• Currently enrolled in a Grande École (Business School, Engineering School, or University) program at Bac+4/5 level
• Strong organizational skills with demonstrated rigor, autonomy, and attention to detail
• Excellent interpersonal abilities with capacity to engage diverse stakeholders and work across functional teams
• Advanced analytical, synthesis, and structuring capabilities
• Proficiency in Excel, PowerPoint, SharePoint, and collaborative digital tools
• Curiosity, initiative, and genuine eagerness to learn in a dynamic international environment
• Fluent in French and English

Skills

Experience

["Ideally, foundational experience in project management, consulting, operations, retail, or digital transformation environments", "Exposure to omnichannel retail concepts or customer journey mapping is advantageous"]

Education

Currently enrolled in a Business School, Engineering School, or University program (Bac+4/5 level)

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.