Chanel CHANEL & moi Mode Internship Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Support regional market launches of CHANEL & moi - Les Ateliers in close coordination with cross-functional teams
• Contribute to the development and refinement of the client experience strategy within the Ateliers
• Respond to market needs and feedback, providing necessary information and resources to ensure smooth operations of these new boutique spaces
• Collaborate with Retail, Image, Operations, and Digital teams to optimize the client journey for CHANEL & moi boutique services
• Develop initiatives and recommendations to enhance the reception and service experience for customers seeking after-sales services
• Support the rollout of dedicated tools and training materials for the CHANEL & moi service ceremony across boutique teams
• Coordinate monthly meetings with regional managers and Atelier directors to align strategy and gather feedback
• Create and develop communication and training resources for boutiques, including presentations, briefings, and video content
• Contribute to monthly CHANEL & moi newsletters and activity reports by collecting information, structuring content, and supporting visual creation

Qualifications

• Bachelor's degree (Bac+4) or equivalent higher education qualification
• Passion for fashion, craftsmanship, and luxury retail
• Strong analytical and organizational skills with meticulous attention to detail
• Proficiency in Microsoft Office Suite (PowerPoint, Excel) and general IT competency
• Exceptional written and verbal communication skills in French and English
• Ability to work effectively in multicultural and fast-paced environments
• Demonstrated adaptability, team spirit, and proactive problem-solving approach

Skills

Experience

First experience in marketing, training, or retail; demonstrated exposure to client-facing or strategic retail environments

Education

Bachelor's degree (Bac+4) or higher education qualification in a related field such as marketing, business, fashion, or retail management

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.