Chanel Internship – After-Sales Services Project Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Develop and implement new after-sales service projects for leather goods (Restoring Care, Refreshing Care, Soft Care, Fabric Care), footwear (Heels Care, Patin, Refreshing Care), and ready-to-wear (Care Broderies)
• Organize project meetings, prepare supporting documentation, and draft comprehensive minutes for stakeholder coordination
• Define and monitor project deliverables, maintain GANTT charts, and track progress across multiple workstreams
• Coordinate information flow between headquarters, international markets, and external partners
• Update and maintain the Fashion catalogue with new service offerings and eligibility criteria
• Monitor performance metrics (quality, lead times, capacity) across repair centers and the BU_SF (leather spare parts production unit)
• Develop and implement corrective action plans in response to operational deviations affecting service levels
• Analyze local repair activities to identify opportunities for spare parts catalogue evolution
• Contribute to the development and rollout of the Hyper Care & Post Implementation Review programme across 15 repair centers
• Prepare and present programme guidelines, objectives, and timelines to repair center teams
• Collect and analyze global repair request data; identify patterns and propose localized action plans in collaboration with the manager
• Conduct competitive intelligence research to inform future service strategy and market positioning

Qualifications

• Strong organizational skills, attention to detail, and demonstrated ability to anticipate project needs
• Excellent interpersonal and communication abilities across multiple organizational levels
• Fluent written and spoken English and French
• Proficiency with Microsoft Excel, PowerPoint, and Power BI
• Ability to work independently and adapt to a dynamic, evolving environment
• Experience or knowledge in luxury goods, fashion, or customer service sectors is advantageous

Skills

Experience

Experience developed through previous internships or early-career roles; familiarity with project management methodologies and cross-functional collaboration is preferred.

Education

Currently pursuing or recently completed an undergraduate or master's degree in business, operations management, luxury brand management, project management, or a related discipline.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.