- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fine Watches & Horology
- Posted
- Oct 28, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel is hiring an International After-Sales Project Manager in Paris, starting 16 November 2026, to deploy the Watch and Jewellery Division’s after-sales strategy, support global repair workshops and oversee ERP and performance improvements. The role works across IT, Client Experience, Logistics & Services and Finance.
Role & Responsibilities
- Deploy the Division’s after-sales strategy across regions and markets.
- Support workshops in using the after-sales ERP, MS Dynamics D365.
- Develop the after-sales ERP with IT to address legal requirements and improvement needs.
- Structure workshop processes to meet the Maison’s requirements.
- Manage workshop performance through KPIs and action plans.
- Bring teams together around a shared objective while respecting each team’s priorities.
Qualifications
- Five years of project management experience.
- Experience with ERP systems, particularly AX or D365.
- Fluency in English and the ability to present confidently in both French and English.
- Rigour, organisation and a proactive approach to anticipating needs in deliverables and day-to-day work.
Skills
Experience
Five years of project management experience.
Workplace
The role is situated in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Benefits
Career development, growth and varied career opportunities; an inclusive, people-centred environment that fosters personal fulfilment and collective progress.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «International After-Sales Program Manager», «Global Service Projects Manager», «International Repair Operations Manager», «After-Sales Operations Project Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.