Chanel Information Security Operations (CERT) Lead

About Chanel

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, leather goods, fine jewellery, watches and beauty. As an employer, Chanel combines deep heritage and artisanal craftsmanship with modern innovation across global operations, offering roles that demand discretion, creative excellence and rigorous attention to quality.

Role & Responsibilities

• Lead and operate the in-house Computer Emergency Response Team (CERT), owning detection, triage, containment, eradication and recovery for security incidents.
• Coordinate cross-functional incident response—working with SOC, IT infrastructure, legal, compliance, communications and business stakeholders—to resolve incidents and minimise business impact.
• Develop, maintain and test incident response playbooks, runbooks and escalation procedures; conduct tabletop exercises and post-incident reviews.
• Oversee threat hunting, malware and forensic analysis, root-cause investigations and long-term remediation tracking.
• Manage and optimise security toolchain used for operations (SIEM, EDR, SOAR, network forensics) and integrate threat intelligence feeds and MITRE ATT&CK mappings into detection engineering.
• Define and report operational KPIs, SLAs and maturity metrics to senior leadership; propose and implement continuous improvement initiatives.
• Line-manage, mentor and grow a high-performing CERT/IR team; coordinate external responders and third-party vendors when required.
• Ensure incident handling aligns with regulatory and privacy obligations and supports timely breach notification when applicable.

Qualifications

• Proven experience leading incident response or CERT operations within a complex enterprise environment.
• Strong technical background in host, network and cloud forensics, malware analysis and threat hunting.
• Demonstrated ability to develop response playbooks, run exercises and lead post-incident remediation programs.
• Experience managing and mentoring technical teams; capacity to collaborate with executive stakeholders.
• Relevant professional certifications preferred (e.g., CISSP, CISM, GCIA, GCIH or equivalent).
• Fluency in French and professional proficiency in English preferred given local stakeholder ecosystem.

Skills

Experience

Senior practitioner with substantial hands-on experience in cybersecurity operations; typically 5+ years in security operations/incident response with at least 2 years in a team lead or supervisory role, ideally within a large enterprise or luxury retail environment.

Education

Bachelor's degree in Computer Science, Information Security, Cybersecurity or a related discipline; advanced degree or equivalent professional experience preferred.

Workplace

Culture

Chanel combines a strong heritage of craftsmanship with a drive for innovation and digital transformation. The workplace values discretion, excellence and collaborative problem-solving, offering technically demanding roles that interact with creative and commercial functions across the business.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.