Chanel Human Resources Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Coordinate end-to-end recruitment for retail and point-of-sale roles, ensuring timely hiring and clear communication throughout the selection process.
• Manage onboarding and offboarding, including hiring documentation and employee departures.
• Administer personnel movements, employee records, vacation and leave, and other HR processes accurately and confidentially.
• Coordinate commission schemes, bonuses, incentives and variable compensation, ensuring accurate information and timely follow-up with Payroll.
• Support managers and employees with day-to-day HR matters, including disciplinary proceedings, in line with internal policies and Mexican labor legislation.
• Coordinate employee documentation, credentials and access requirements for assigned points of sale.
• Maintain accurate employee information, trackers and workforce reports to support headcount management and operational continuity.
• Participate in initiatives and projects focused on employee engagement, health, well-being and the employee experience.
• Ensure HR documentation and administrative processes comply with Mexican labor law, company policies and established procedures.
• Provide practical HR guidance to employees and managers and promote consistent implementation of people processes across the multi-brand retail portfolio.
• Collaborate with external providers, recruitment platforms and department-store partners to facilitate HR operations at points of sale.

Qualifications

• At least 5 years of Human Resources experience, ideally in retail, luxury, premium consumer goods or multi-store operations.
• Previous experience supporting retail operations and department-store environments, particularly Palacio de Hierro and Liverpool.
• Hands-on experience across the employee lifecycle, including recruitment, onboarding, personnel movements, vacation and leave administration, payroll inputs and offboarding.
• Experience recruiting retail and commercial profiles, such as Client Advisors, Beauty Advisors, Sales Associates and Retail Managers.
• Working knowledge of Mexican labor legislation, employee documentation and personnel administration.
• Experience coordinating commissions, bonuses, incentives or variable compensation processes.
• Familiarity with HR information systems; Workday knowledge is highly desirable.
• Strong Microsoft Office skills, particularly Excel, including formulas, filters, pivot tables, trackers and reporting.
• Fluent Spanish and advanced English, both written and spoken.
• Excellent organizational skills, attention to detail and the ability to manage multiple priorities with a strong sense of urgency.
• Effective communication and relationship-building skills, with the ability to collaborate across teams and organizational levels.
• Integrity, confidentiality and professional judgment when handling sensitive employee information.
• A proactive, autonomous, collaborative and service-oriented mindset.
• Enthusiasm for people, retail operations and working within a diverse portfolio of brands.

Skills

Experience

At least 5 years of Human Resources experience, ideally in retail, luxury, premium consumer goods or multi-store operations.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.