Chanel Human Resources Business Partner

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Partner closely with Fashion Boutique and Fragrance & Beauty Retail leaders to develop and deliver people initiatives aligned with business priorities
• Provide day-to-day HR guidance, coaching, and support to Boutique Directors and management teams
• Lead regular people discussions with Boutique Directors covering workforce planning, employee relations, performance management, talent development, and engagement
• Support employee meetings and performance processes, partnering with leaders on disciplinary and corrective-action procedures while ensuring consistency, fairness, and appropriate documentation
• Identify opportunities to strengthen people processes, policies, and ways of working to support organizational effectiveness
• Develop and implement talent integration, recognition, diversity, equity, and inclusion initiatives
• Analyze employee feedback and survey results, supporting leaders in translating insights into meaningful engagement actions
• Lead and participate in relevant committees, including Health & Safety and Diversity, Equity & Inclusion
• Partner with the People & Organisation team and boutique leaders to continuously improve recruitment strategies, tools, and candidate experience
• Coach hiring managers on effective interviewing, selection, and hiring practices
• Collaborate with Boutique Directors to identify and attract exceptional retail talent for each location
• Manage end-to-end recruitment processes, including candidate assessment, offer development, compensation discussions, contract preparation, and preboarding
• Build structured onboarding plans with hiring managers to ensure new employees are welcomed, equipped, and set up for success
• Maintain accurate employee and job data in Workday, including new-hire entries and employee changes
• Track, analyze, and present recruitment metrics—including time-to-fill and hiring trends—to identify opportunities for improvement
• Conduct exit interviews and identify themes to inform retention and employee-experience strategies
• Partner with Boutique Management teams to assess learning needs across soft skills, technical capabilities, and business competencies
• Recommend and coordinate development opportunities that support individual growth and business performance
• Build tailored development roadmaps for key talent and potential succession candidates
• Support leaders in building a culture of feedback, coaching, recognition, and continuous learning

Qualifications

• 7–10 years of progressive HR Business Partner experience or equivalent experience in a strategic HR role
• Fluency in English and Mandarin, both written and spoken
• Strong knowledge of Canadian employment and labour legislation
• Strong understanding of the Western Canadian retail talent market
• Demonstrated experience coaching leaders and influencing outcomes in a collaborative, service-oriented environment
• Experience in recruitment and/or talent acquisition, including both high-volume and specialized searches
• Experience using an HRIS; Workday experience strongly preferred
• Working knowledge of LinkedIn Recruiter or similar talent-sourcing platforms
• Exceptional organization, attention to detail, and accuracy
• Sound judgment and discretion when managing sensitive or complex matters
• The ability to balance people priorities with the realities and pace of retail operations

Skills

Experience

7–10 years of progressive Human Resources Business Partner experience, or equivalent experience in a strategic HR role, with demonstrated expertise in talent attraction, employee relations, performance management, and talent development. Proven experience coaching leaders and influencing outcomes in a collaborative, service-oriented environment, with particular strength in high-volume and specialized recruitment within the retail sector.

Education

Not specified; undergraduate degree in Human Resources, Business Administration, or related field is typically expected.

Workplace

Compensation

The base compensation for this position ranges from CAD 95,000 to CAD 100,000 per annum.

Benefits

Private medical and dental insurance, long-term disability coverage, life insurance, accidental death and dismemberment insurance with option to add family members, company pension plan, bonus programme, generous vacation days, sick leave, corporate social responsibility (volunteering) days, birthday day off, robust parental leave policy, 24/7 Employee Assistance Programme including counselling, legal support, wellness services, and financial guidance, mentorship programmes, and professional development opportunities.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.