Chanel Hospitality Manager
About Chanel
Chanel is a globally recognised French luxury fashion and beauty house renowned for haute couture, ready-to-wear, accessories, fragrance and cosmetics. As an independent, privately held Maison with a dense network of flagship boutiques and boutiques worldwide, Chanel places rigorous emphasis on heritage, craftsmanship and an elevated client experience.
Chanel seeks a Hospitality Manager for its 52 Champs-Élysées flagship in Paris. Permanent full-time role leading VIP services and guest experience.
Role & Responsibilities
- Lead and operationally manage the hospitality function at the 52 Champs-Élysées flagship: define service standards, guest flows and daily protocols to ensure an exceptional client journey.
- Direct a multidisciplinary hospitality team (concierge, hosts, VIP relations), including recruitment, scheduling, coaching and performance management.
- Design and deliver bespoke VIP programmes, private appointments and in-store events in close coordination with store leadership, clienteling and marketing teams.
- Act as primary liaison with security, facilities, external suppliers (catering, transport, concierge partners) and corporate teams to guarantee seamless execution of guest services.
- Manage operational budgets and reporting metrics for hospitality activity; monitor KPIs and implement continuous improvement initiatives.
- Own complaint resolution and crisis management for high-stakes guest incidents, safeguarding brand standards and client confidentiality.
- Ensure compliance with local regulations (health & safety, labour rules) and uphold Chanel’s visual and service standards across all hospitality touchpoints.
Qualifications
- Proven managerial experience in luxury hospitality, high-end retail or five‑star hotel operations; track record managing flagship or high-volume VIP operations.
- Demonstrable ability to design and execute VIP programmes and bespoke client experiences.
- Strong leadership skills with experience recruiting, training and developing multicultural front-of-house teams.
- Excellent organisational aptitude with experience managing budgets, vendor relationships and event logistics.
- Fluency in the operational realities of a flagship retail environment, including familiarity with security and concierge protocols.
Skills
Experience
Typically 5+ years in hospitality or luxury retail with at least 2–3 years in a supervisory or managerial capacity overseeing client-facing teams and VIP services within a flagship environment.
Education
Bachelor’s degree in Hospitality Management, Business, Luxury Brand Management or equivalent professional experience.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
Chanel fosters a culture of exacting standards, discretion and artisan pride; teams operate with a high degree of professionalism and attention to detail. Staff are expected to embody the Maison’s heritage-driven service ethos while collaborating across retail, marketing and corporate functions to deliver unparalleled client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Experience Manager», «Client Hospitality Manager», «Flagship Hospitality Manager», «Concierge & Hospitality Manager», «Retail Hospitality Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.