Chanel Hospitality Host
- Seniority
- Entry-Level
- Posted
- Mar 26, 2026
About Chanel
Chanel is a privately owned French maison renowned for haute couture, accessories and beauty. As an employer, the brand is defined by exacting standards of craftsmanship and client service, offering a workplace that balances creative heritage with rigorous professionalism across its global boutiques.
Chanel — Hospitality Host (New Bond Street, London). Deliver exceptional guest reception and VIP hospitality for the flagship boutique.
Role & Responsibilities
- Provide a warm, discreet and highly professional welcome to clients and VIPs arriving at the New Bond Street boutique.
- Manage appointment bookings, guest arrivals, cloakroom and reception duties; coordinate seating and in‑store hospitality (beverages, light refreshments).
- Maintain and update guest logs and client profiles, ensuring accurate records and smooth handovers to Sales Advisors and store management.
- Coordinate with in‑store teams (sales, security, visual merchandising, events) to deliver seamless client experiences and support private appointments or trunk shows.
- Anticipate client needs, manage waiting lists, and expedite service during peak periods while preserving the brand’s standards of discretion and confidentiality.
- Support boutique events and VIP activations, including set‑up, guest liaison and post‑event follow‑up.
Qualifications
- Proven customer‑facing experience in luxury retail, upscale hospitality or boutique environments.
- Impeccable presentation, polished interpersonal skills and a service mindset aligned with high‑end clientele.
- Strong organisational ability, attention to detail and capacity to manage competing priorities under pressure.
- Right to work in the UK and willingness to work flexible hours, including weekends and evenings as required by luxury retail trading patterns.
Skills
Experience
1–3 years of front‑of‑house experience within luxury retail, five‑star hospitality or a high‑end events environment; prior exposure to VIP client service is strongly preferred.
Education
High school diploma or equivalent; vocational qualifications in hospitality, customer service or retail are advantageous.
Workplace
The successful candidate will be located in London, England, UK.
Culture
Chanel cultivates a culture of meticulous attention to detail, refinement and creative integrity. The boutique environment emphasizes discreet, client‑centric service, teamwork across specialised roles, and continuous professional development in luxury retail standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front‑of‑House Host», «Guest Relations Host», «Client Hospitality Coordinator», «Boutique Reception Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.