Chanel Hospitality Host

Location
Seniority Entry-Level
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Chanel — Hospitality Host (New Bond Street, London). Deliver exceptional guest reception and VIP hospitality for the flagship boutique.

Overview

Chanel is a privately owned French maison renowned for haute couture, accessories and beauty. As an employer, the brand is defined by exacting standards of craftsmanship and client service, offering a workplace that balances creative heritage with rigorous professionalism across its global boutiques.

Role & Responsibilities

  • Provide a warm, discreet and highly professional welcome to clients and VIPs arriving at the New Bond Street boutique.
  • Manage appointment bookings, guest arrivals, cloakroom and reception duties; coordinate seating and in‑store hospitality (beverages, light refreshments).
  • Maintain and update guest logs and client profiles, ensuring accurate records and smooth handovers to Sales Advisors and store management.
  • Coordinate with in‑store teams (sales, security, visual merchandising, events) to deliver seamless client experiences and support private appointments or trunk shows.
  • Anticipate client needs, manage waiting lists, and expedite service during peak periods while preserving the brand’s standards of discretion and confidentiality.
  • Support boutique events and VIP activations, including set‑up, guest liaison and post‑event follow‑up.

Qualifications

  • Proven customer‑facing experience in luxury retail, upscale hospitality or boutique environments.
  • Impeccable presentation, polished interpersonal skills and a service mindset aligned with high‑end clientele.
  • Strong organisational ability, attention to detail and capacity to manage competing priorities under pressure.
  • Right to work in the UK and willingness to work flexible hours, including weekends and evenings as required by luxury retail trading patterns.

Skills

Guest relations and concierge service Appointment and queue management Clienteling and CRM record upkeep Telephone and written communications (professional email etiquette) Event coordination and front‑of‑house operations Cash handling and basic POS familiarity Discretion and confidentiality with VIP clientele

Experience

1–3 years of front‑of‑house experience within luxury retail, five‑star hospitality or a high‑end events environment; prior exposure to VIP client service is strongly preferred.

Education

High school diploma or equivalent; vocational qualifications in hospitality, customer service or retail are advantageous.

Workplace

The successful candidate will be located in London, England, UK. 435 luxury roles are listed in London on Cerulean, 17 posted in the last 48 hours. Across the England region, Cerulean lists 543 open positions — 20 listed in the past two days. Cerulean currently advertises 570 open roles in UK, including 21 added in the last 48 hours.

Culture

Chanel cultivates a culture of meticulous attention to detail, refinement and creative integrity. The boutique environment emphasizes discreet, client‑centric service, teamwork across specialised roles, and continuous professional development in luxury retail standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.