Chanel Hospitality & Client Experience Assistant
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 21, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Barcelona seeks Hospitality & Client Experience Assistant for boutique hospitality, beverage service and client welcoming. Spanish & English fluent. Full-time.
Role & Responsibilities
- Offer and serve beverages—including coffee, tea, water, soft drinks and champagne—according to boutique hospitality standards
- Anticipate and respond proactively to clients' needs throughout their boutique journey
- Deliver attentive, discreet and personalised service with consistent elegance and composure
- Maintain a polished, calm and welcoming atmosphere in all client-facing areas
- Ensure hospitality areas, pantry, storage spaces and service equipment are maintained to the highest standards of cleanliness, organisation and presentation
- Prepare, replenish and monitor beverages, food items, tableware, consumables and hospitality supplies
- Conduct regular stock checks, monitor expiry dates and communicate replenishment needs in a timely manner
- Ensure proper storage, handling and presentation of all food and beverage products in accordance with health and safety standards
- Strictly follow hygiene, health, safety, food-handling and boutique operational procedures
- Partner closely with Fashion Advisors and boutique management to ensure a seamless client experience
- Support client flow and waiting times, ensuring clients feel acknowledged and cared for at all times
- Assist with preparation of client areas before and after appointments, events and VIP visits
- Contribute to a positive, collaborative and respectful team environment
Qualifications
- Fluent Spanish and English required
- Previous experience in luxury hospitality, premium food and beverage service, or client-facing luxury retail roles
- Demonstrated expertise in serving coffee, tea, beverages and/or catering in elevated service environments
- Experience working with international and high-profile clients
- High level of discretion, professionalism and respect for client confidentiality
Skills
Experience
Previous experience in luxury hospitality, premium food and beverage service, five-star hotels, fine dining, luxury retail or high-level client-facing roles is strongly preferred. Experience serving beverages and catering in elevated service environments is highly valued. Working with international and high-profile clientele represents an additional advantage.
Education
No specific formal qualifications required, though qualifications in hospitality, food safety, or beverage service may be advantageous.
Workplace
The successful candidate will be located in Barcelona, Catalonia, Spain.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Hospitality Associate», «Boutique Hospitality Specialist», «Client Services Host», «Hospitality Coordinator», «VIP Guest Relations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.