Chanel High-End Manager, Watches & Fine Jewelry
- Seniority
- Manager
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent global maison renowned for its couture, accessories and haute joaillerie. As an employer, Chanel emphasizes craftsmanship, creativity and rigorous standards across its retail network, investing in talent who can represent the brand's heritage and discreet luxury service to affluent clientele.
Chanel — Macao SAR: High-End Manager, Watches & Fine Jewelry. Lead luxury watch and jewellery sales, client development and boutique performance in Macao.
Role & Responsibilities
- Lead and develop the boutique's high-end watches and fine jewelry business to achieve and exceed sales, margin and client acquisition targets.
- Own the client development strategy for HNW and UHNW customers, including bespoke clienteling, private appointments and relationship management.
- Manage boutique merchandising and assortment planning for timepieces and jewellery, ensuring product presentation meets Chanel's visual and luxury standards.
- Coach, recruit and mentor a specialist sales team, setting KPIs, running regular training on product knowledge (haute horlogerie and high jewellery) and service rituals.
- Oversee inventory control, stock allocation and loss-prevention procedures for high-value pieces, liaising with regional supply chain and compliance teams.
- Plan and execute client events, product launches and trunk shows in coordination with regional marketing and PR to maximize brand exposure and sales conversion.
- Drive accurate sales forecasting, reporting and analysis; present business reviews to regional management and recommend commercial actions.
- Ensure adherence to brand policies, local regulations and after-sales service standards, including authentication and warranty handling.
Qualifications
- Proven track record in luxury retail management with specific experience in watches and/or fine jewelry (preferably haute horlogerie/high jewellery).
- Demonstrable success in developing HNW/UHNW client relationships and securing high-value transactions.
- Strong leadership skills with experience recruiting, coaching and developing specialist sales teams.
- Excellent commercial acumen, with ability to manage inventories, margins and boutique P&L responsibilities.
- Fluent business communication skills and professional presentation appropriate for luxury clientele; readiness to travel locally for events and client visits.
Skills
Experience
Minimum 5 years of progressive experience in luxury retail with responsibility for watches and/or fine jewelry; prior management of a boutique or regional sales team and a proven record of acquiring and retaining high-net-worth clients.
Education
Bachelor's degree in Business, Luxury Brand Management, Retail Management or a related field, or equivalent practical experience in the luxury sector.
Workplace
The role is situated in Macao, Macau, China — conveniently close to Hong Kong.
Culture
Chanel's workplace culture prizes exacting standards, discretion and creativity; employees are expected to embody the maison's heritage while delivering contemporary, personalized service. The brand invests in specialist training and a collaborative retail environment where craftsmanship and client relationships are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watches & Fine Jewelry Manager», «Luxury Timepieces and High Jewellery Manager», «High Jewellery & Horology Manager», «Luxury Watches and Jewelry Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.