Chanel High-End Manager, Watches & Fine Jewelry
Chanel — High-End Manager, Watches & Fine Jewelry in Hong Kong. Lead boutique operations, sales and VIP client relationships for luxury timepieces and jewellery.
Overview
Chanel is an independent French maison renowned for couture, ready-to-wear, accessories, watches and fine jewelry. The brand is known for exacting standards of craftsmanship, heritage-led creativity and discreet, highly personalised client service across an international retail network.
Role & Responsibilities
- Lead daily boutique operations for the Watches & Fine Jewelry category, ensuring flawless execution of brand standards and visual merchandising.
- Drive sales performance against targets through active participation in selling, team coaching and performance management.
- Develop and maintain relationships with high-net-worth and VIP clients; manage bespoke clienteling strategies and after-sales service.
- Recruit, train and mentor a multi-disciplinary sales team; set objectives, conduct regular feedback and ensure career development.
- Oversee inventory control, stock replenishment and secure handling of high-value merchandise in compliance with loss-prevention protocols.
- Plan and execute in-store events, private viewings and product launches in collaboration with regional marketing and wholesale teams.
- Analyse sales KPIs, create forecasts and implement action plans to optimise profitability and sell-through by SKU and segment.
- Liaise with regional headquarters on assortment, pricing, client requests and bespoke commissions to preserve brand positioning.
Qualifications
- Proven track record in luxury retail management with responsibility for watches and/or fine jewelry.
- Demonstrable success managing sales targets and developing relationships with high-net-worth clients.
- Strong leadership experience with history of recruiting, coaching and retaining high-performing teams.
- Excellent commercial acumen, inventory management and familiarity with luxury retail KPIs.
- Fluent business communication in English; additional regional languages advantageous (not specified in source).
Skills
Experience
Typically 5+ years in luxury retail with specific exposure to watches and fine jewelry; at least 2 years in a managerial or senior supervisory role responsible for boutique performance and team leadership.
Education
Bachelor’s degree or equivalent professional experience in business, luxury retail, hospitality or a related field.
Workplace
The role is situated in Hong Kong, Hong Kong, China. There are currently 251 open positions in Hong Kong on Cerulean, with 5 added recently. Within Hong Kong, Cerulean currently features 256 open roles, including 5 recent additions. Across China, Cerulean lists 1.776 open roles — 33 of them newly added.
Culture
The workplace emphasizes meticulous craftsmanship, discretion and a service-led approach tailored to elite clientele. Employees are expected to combine commercial rigour with refined product knowledge and an appreciation for the maison’s heritage and aesthetic.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.