Chanel High-End Business Manager

About Chanel

Chanel is an iconic, independently held French luxury house renowned for haute couture, ready-to-wear, leather goods and beauty. The maison operates a global network of flagship boutiques and ateliers, emphasizing craftsmanship, timeless design and an uncompromising standard of client service.

Role & Responsibilities

• Drive high-end business sales objectives and client acquisition across all local boutiques in Vietnam
• Act as the strategic high-end business partner to boutique leaders in achieving individual, boutique, and national-level sales targets
• Develop and nurture the high-end client base through personalized engagement and bespoke service strategies
• Identify and implement proactive strategies for new high-end client acquisition and relationship management
• Provide coaching and facilitation to retail staff on clienteling, storytelling, and closing sales techniques
• Serve as the elite expert and champion of the sales team in driving sales across luxury categories including high jewelry, high-end watches, and bespoke offerings
• Step in to assist team members in closing sales and client development during client appointments and special events
• Develop the high-end sales capability of retail staff with defined KPIs and measurable performance indicators
• Identify potential high-end business talents and assist in developing them into specialists and experts
• Conduct one-to-one coaching with a mindset-oriented approach to elevate team performance
• Foster diverse, collaborative teams within boutiques and promote creative thinking through knowledge sharing
• Actively engage and escort VIP clients in exclusive experiences such as high-jewelry salon events and overseas trips
• Collaborate with merchandising and visual merchandising teams to optimize high-end assortment and category mix
• Provide regular feedback from clients on high-end categories and merchandise preferences to management and merchandising teams
• Supervise and observe the behavior and performance of retail staff, providing prompt assistance and complaint resolution
• Monitor and enforce staff client engagement and relationship-building behavior for high-end clients
• Establish and maintain personal client networks with ability to perform advanced client profiling and segmentation
• Work closely with fashion teams to identify and convert their VIP clients into high-end business customers
• Support recruitment of new high-end clients through partnerships with fashion teams, landlords, and personal shoppers
• Collect and share competitive insights and market intelligence with actionable recommendations
• Provide training on gemmology, watchmaking, and Chanel savoir-faire to elevate staff knowledge and expertise
• Develop sales and educational tools for retail staff to advance high-end storytelling and sales capabilities
• Make suggestions to visual merchandising in driving high-end category sales
• Actively propose high-end merchandise transfers when high-potential sales opportunities exist
• Provide recommendations on repair and quality control of high-end merchandise
• Supervise inventory and report discrepancies in a timely manner
• Reinforce company guidelines and controls to prevent stock loss, pilferage, or damage through daily briefings and coaching
• Gamify and make high-end sales goals fun and understandable for retail teams
• Suggest needs on incentives and team-building to foster a vibrant high-end business community within boutiques
• Explore external opportunities to recruit new high-end clients in collaboration with management and marketing teams
• Develop comprehensive knowledge of VIP clients and shopping patterns within mall environments

Qualifications

• Bachelor's degree minimum
• GIA Gemmologist certification preferred
• Minimum 5 years of relevant retail supervisory experience
• Solid background in watches, fine jewelry, or luxury goods retail
• Demonstrable expertise in high-end client relationship management
• Advanced knowledge of gemmology, watchmaking, and luxury craftsmanship
• Proven ability to develop and coach retail teams to excellence
• Experience in clienteling and personalized luxury service delivery

Skills

Experience

Minimum 5 years of supervisory experience in retail, preferably within the watches, fine jewelry, or luxury goods sector. Solid background in high-end luxury retail with demonstrated expertise in managing premium product categories and cultivating elite client relationships. Prior experience developing and coaching retail teams to achieve ambitious sales targets in luxury segments is essential.

Education

Bachelor's degree minimum. GIA Gemmologist certification is strongly preferred.

Workplace

Culture

Chanel cultivates a culture of excellence, discretion and meticulous attention to detail, where craftsmanship and client service are paramount. Employees operate in a highly professional, international environment that prizes mentorship, continuous training and adherence to exacting brand standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.