Chanel High-End Business Expert
- Location
- Seoul Seoul South Korea
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 29, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel High-End Business Expert position in Seoul, Korea—luxury jewelry and haute horlogerie clienteling and coaching role.
Role & Responsibilities
- Monitor achievement of high-end business targets and propose execution strategies in collaboration with the High-End Business Manager and Head of Boutique
- Develop and execute customized client engagement approaches across pre-sale preparation, in-store presentation, and post-purchase relationship management
- Identify and cultivate ultra-high-net-worth client acquisition opportunities and expand VIP client database through partnership with fashion and merchandising teams
- Provide gemmological background, savoir-faire knowledge, and presentation coaching to sales associates on haute joaillerie and haute horlogerie heritage
- Deliver expert styling consultation by combining Chanel jewelry collections with clients' existing pieces to stimulate purchase intent
- Oversee proper handling and merchandising of high-end categories; solicit and communicate customer feedback to retail and buying teams on assortment, repair, and quality standards
- Supervise sales associate performance, manage client inquiries and complaints, and present haute joaillerie expertise during client events and personal visits
- Serve as Chanel ambassador at in-store events and external partner workshops; collect and maintain current high-end customer engagement metrics and CEM data
- Foster cross-functional collaboration with fashion, visual merchandising, marketing, product, PR, education, IT, finance, and logistics teams to ensure seamless high-end business execution
Qualifications
- Demonstrated understanding of ultra-luxury clientele and high-end business models
- Advanced knowledge of Chanel haute joaillerie, haute horlogerie, and fashion jewelry products
- Proficiency in client relationship management and personalized service delivery
- Fluency in data-driven decision making and familiarity with Excel and PowerPoint
- Exceptional presentation and communication skills; ability to articulate luxury brand differentiation to internal and external stakeholders
- Strong collaborative mindset with proven ability to partner across multiple departments and boutique teams
Skills
Experience
Proven experience in luxury retail, high-end jewelry sales, or clienteling at a luxury fashion or jewelry house, with demonstrated success managing ultra-high-net-worth clients and leading boutique sales performance in premium product categories.
Education
Bachelor's degree or equivalent professional qualification in business, luxury management, fine arts, or related discipline.
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Client Advisor», «High-End Jewelry Specialist», «VIP Client Manager», «Premium Collections Expert», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.