Chanel Head of Salons Privés
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 30, 2026
About Chanel
Chanel is an independent French maison renowned for haute couture, ready-to-wear, accessories, fragrances and beauty. The brand combines artisanal savoir‑faire with global retail and hospitality operations, maintaining a discreet, highly curated approach to client service and boutique experiences.
Chanel in Shanghai seeks a Head of Salons Privés to lead VIP private-salon experiences and clienteling for the maison.
Role & Responsibilities
- Define and execute the strategy for Salons Privés in Shanghai, ensuring alignment with global maison standards and local market dynamics.
- Lead end-to-end curation of private appointments, bespoke presentations and in-salon events for high-net-worth and VIP clients.
- Manage a specialized team of client advisors and salon hosts, overseeing recruitment, coaching, performance and professional development.
- Collaborate with boutique management, clienteling/CRM, merchandising and marketing to drive acquisition, retention and lifetime value of VIP clientele.
- Establish and monitor KPIs, commercial targets and budgetary plans for private-salon activity; report performance to regional leadership.
- Ensure impeccable service standards, guest confidentiality and personalized client journeys consistent with Chanel’s heritage and luxury positioning.
- Design partnership and invitation strategies for client events, trunk shows and preview appointments, coordinating logistics and vendor relationships.
- Act as the primary escalations contact for VIP clients, resolving complex service issues while safeguarding the maison’s reputation.
Qualifications
- Proven track record (typically 8+ years) in luxury retail, private client services or hospitality, with progressive leadership responsibilities.
- Demonstrated experience building and managing VIP client programs, private appointments and high-touch events.
- Strong commercial acumen with experience setting targets, managing budgets and delivering measurable revenue from concierge services.
- Exceptional interpersonal skills, discretion and aptitude for relationship management with ultra-high-net-worth individuals.
- Fluent communication skills appropriate for a senior client-facing role; ability to liaise with cross-functional stakeholders at local and regional levels.
- Ability to work flexible hours to support client appointments and events, including evenings and weekends as required.
Skills
Experience
Typically 8+ years of progressive experience in luxury retail, private client services, or high-end hospitality, including multiple years leading teams and managing VIP programs.
Education
Bachelor’s degree in Business, Hospitality, Luxury Management or equivalent professional experience.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Chanel cultivates a culture of creative excellence, meticulous craftsmanship and absolute discretion. The workplace emphasizes refined client service, continuous skill development and cross-disciplinary collaboration within a heritage-driven, global luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Private Salons», «Head of Private Client Experiences», «Director, VIP Client Services», «Salon Privé Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.