Chanel Head of Program, ORION POS — North Asia & SEAA
- Seniority
- Director
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent, privately held global luxury house known for its haute couture, ready‑to‑wear, accessories and beauty lines. As an employer, Chanel positions itself as a design‑driven organisation that combines artisanal savoir‑faire with rigorous operational standards; regional technology and retail teams collaborate closely with Maison and global functions to deliver elevated client experiences.
Chanel — Head of Program (ORION POS) in Hong Kong. Lead the regional POS programme across North Asia & SEAA, driving implementation, governance and adoption.
Role & Responsibilities
- Own end‑to‑end delivery of the ORION POS programme across North Asia and South‑East Asia & Australasia (SEAA): define scope, roadmap, governance and success metrics.
- Coordinate cross‑functional stakeholders (retail ops, IT, merchandising, finance, HR, legal and field leadership) to align business requirements, timelines and deployment sequencing.
- Manage external vendors and systems integrators: negotiate contracts, manage SLAs, monitor deliverables and enforce quality standards.
- Lead programme planning, resource allocation, risk‑management, budget control and change requests; report progress to regional leadership and global sponsors.
- Oversee data migration, reconciliation, testing (UAT), go‑live readiness and post‑launch hypercare including incident escalation procedures.
- Design and implement training, enablement and adoption strategies for store teams and operations managers; develop playbooks and knowledge transfer.
- Define performance reporting, KPIs and continuous improvement initiatives to optimise POS reliability, client experience and retail productivity.
Qualifications
- Bachelor’s degree in Business, Information Systems, Computer Science or a related discipline; MBA or advanced degree preferred.
- Proven experience leading large‑scale POS or retail systems implementations across multiple countries in the Asia Pacific region.
- Demonstrable competence in programme governance, vendor management and cross‑border stakeholder engagement at senior levels.
- Strong commercial acumen with experience managing programme budgets and negotiating supplier contracts.
- Excellent communication skills, fluent in English; additional regional languages an advantage.
Skills
Experience
Extensive regional experience (typically 8+ years) delivering complex retail technology programmes or POS transformations, with a track record of successful multi‑country rollouts in North Asia and South‑East Asia / Australasia.
Education
Bachelor’s degree in Business, Information Systems, Computer Science or a related field; MBA or other advanced degree preferred.
Workplace
The role is situated in Hong Kong, Hong Kong, China.
Culture
Chanel’s regional teams combine craft sensibility with disciplined project execution; the workplace emphasizes excellence, discretion and collaboration across creative and operational functions. Employees are expected to maintain high standards of client centricity while navigating complex, multicultural environments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Program Director, POS Systems», «Head of POS Implementation, North Asia & South‑East Asia & Australasia», «Regional Head, Retail Systems Transformation», «Program Lead, ORION POS Rollout», «Director of Retail Technology Programs», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.