Chanel Head of Marketing & Client Experience
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Executive
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 4, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks Head of Marketing & Client Experience in New South Wales to lead brand strategy and client engagement excellence.
Role & Responsibilities
- Develop and execute comprehensive marketing strategy aligned with global brand positioning and regional market dynamics
- Lead the client experience function to ensure consistency and excellence across all touchpoints
- Manage marketing budget, campaign ROI, and key performance indicators across digital and traditional channels
- Build and mentor a high-performing marketing and client experience team
- Oversee brand partnerships, communications, and public relations initiatives
- Drive client retention, loyalty programs, and relationship management strategies
- Collaborate with retail operations and executive leadership on strategic initiatives
Qualifications
- Proven track record in a senior marketing leadership role within luxury goods or premium brands
- Extensive experience managing client experience and customer relationship strategies
- Demonstrated ability to lead cross-functional teams and complex projects
- Strong analytical and financial acumen with experience managing significant budgets
- Strategic mindset with proven success in brand building and market development
- Fluency in English and French
Skills
Experience
12+ years in marketing or client-focused roles, with at least 5 years in a senior leadership position managing teams and strategic initiatives within luxury, prestige, or high-end retail environments.
Education
Bachelor's degree in Marketing, Business Administration, or related field; MBA or equivalent advanced business qualification preferred.
Workplace
This position is based in Sydney, New South Wales, Australia.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Chief Marketing & Client Engagement Officer», «Senior Director of Marketing & Client Relations», «Director of Client Experience & Marketing», «Head of Client-Centric Marketing», «Marketing & Client Experience Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.