Chanel Head of E-Business
- Employment
- Full-Time
- Seniority
- Director
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 10, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks Head of E-Business in Tokyo to lead digital transformation and omnichannel strategy across Japan market operations.
Role & Responsibilities
- Drive digital transformation across the organization by building shared understanding of the evolving digital landscape and its impact on client experience
- Serve as key liaison between Japan market operations and global headquarters, ensuring local market insights and business needs are reflected in strategic decisions
- Protect and elevate brand image across all digital channels, ensuring every online initiative reflects luxury brand standards and ambition
- Define and lead comprehensive e-business strategy, including platform positioning, target client profiles, and key performance indicators for each digital channel
- Oversee e-business performance including profit and loss management, KPI setting, business planning, sales planning, and forecasting across CHANEL.com, ZOZO, and e-retail platforms
- Set and optimize marketing and sales calendar for each digital platform in close collaboration with Marketing, Retail, Creative, and cross-functional teams
- Lead, coach, and develop the e-business team, identifying future leaders and nurturing talent to support long-term organizational growth
Qualifications
- Substantial experience in e-commerce and e-retail business management
- Demonstrated experience in team leadership and people management
- Proven experience implementing new business systems
- Ability to operate effectively in complex, matrixed environments with multiple internal and external stakeholders
- Fluent English proficiency with strong communication skills in an international business context
Skills
Experience
Substantial experience in e-commerce and e-retail business management, combined with demonstrated expertise in team leadership, new system implementation, and collaboration across matrixed organizational structures.
Education
Not specified
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-Commerce Director», «Digital Business Lead», «E-Business Manager», «Senior E-Commerce Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.