Chanel Head of Digital Product Experience, North Asia
- Seniority
- Director
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 6, 2026
About Chanel
Chanel is an independent global couture and luxury house renowned for its heritage in haute couture, ready-to-wear, accessories, fragrance and beauty. The maison combines artisanal craftsmanship with contemporary innovation and maintains a discrete, highly curated global presence across retail, digital and creative platforms.
Chanel seeks Head of Digital Product Experience, North Asia in Hong Kong — lead regional UX and product strategy across digital and retail touchpoints.
Role & Responsibilities
- Define and execute the North Asia digital product and UX strategy to deliver seamless, brand-consistent experiences across web, mobile and in-store digital touchpoints.
- Lead, mentor and grow an integrated team of product managers, UX/UI designers and researchers across North Asia markets; set priorities, KPIs and career development plans.
- Partner closely with engineering, data, CRM, marketing and retail operations to align product roadmaps with commercial and brand objectives.
- Oversee user research, usability testing and qualitative feedback programs to inform discovery, feature definition and continuous optimisation.
- Drive experimentation and measurement frameworks (A/B testing, analytics instrumentation) to validate hypotheses and improve conversion, engagement and retention.
- Localise product experience for North Asia markets, ensuring cultural relevance, performance and regulatory compliance across territories.
- Manage external agencies and vendors where applicable; ensure delivery quality, timelines and budgetary discipline.
- Represent digital product priorities to senior leadership and cross-functional stakeholders, translating strategic goals into executable roadmaps.
Qualifications
- Proven leadership track record in digital product management or UX at a regional level, preferably within luxury, fashion, beauty or premium retail sectors.
- Demonstrable experience owning end-to-end digital product lifecycles — discovery, definition, delivery and optimisation — for e‑commerce or brand platforms.
- Strong commercial acumen with experience defining KPIs and driving measurable improvements in conversion, engagement or customer lifetime value.
- Exceptional stakeholder management skills with experience working across brand, marketing, tech and retail operations.
- Experience hiring, coaching and scaling multidisciplinary product and design teams.
- Excellent communication and presentation skills; ability to influence senior executives and multicultural teams across North Asia.
Skills
Experience
Extensive experience in digital product and UX leadership, typically 8+ years in digital product or UX disciplines with at least 3–5 years in a senior/managerial role and demonstrable responsibility for regional or multi‑market digital programs. Luxury or premium retail experience strongly preferred.
Education
Bachelor’s degree in design, computer science, human‑computer interaction, business or a related field; advanced degree or executive education in product management, design or business is advantageous.
Workplace
The role is situated in Hong Kong, Hong Kong, China.
Culture
Chanel emphasises creative excellence, rigorous attention to detail and a strong sense of heritage across all teams. The working environment is international, collaborative and high‑expectation, offering exposure to cross‑disciplinary projects that blend artisanal tradition with modern digital innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Digital Product, North Asia», «Director of Digital Product & UX, North Asia», «Regional Head of Digital Experience (North Asia)», «Head of UX & Digital Product, North Asia», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.