Chanel Head of Data and Intelligence

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Define and evolve the SEAA Data & AI roadmap aligned with regional business priorities, brand ambition, and global standards, identifying and prioritizing high-value opportunities where data, analytics, and AI strengthen client understanding and business excellence
• Act as a trusted strategic partner to senior stakeholders across SEAA divisions and functions, translating business needs into clear data priorities, actionable recommendations, and compelling business narratives that drive decision-making
• Govern the regional Data & Intelligence portfolio covering business-as-usual data activities and strategic initiatives, managing prioritization, delivery roadmap, resources, risks, dependencies, and stakeholder communication with discipline and consistency
• Guide SEAA's data and AI architecture and platform direction in close alignment with Global and Technology teams, steering adoption of target architectures (e.g., Microsoft Fabric, Databricks) while ensuring data products are built on scalable, governed, and reusable foundations
• Partner with Technology, Legal, Global Data, and business teams to embed appropriate data governance practices, strengthen data quality, establish common definitions, manage access principles, and promote responsible AI aligned with Chanel's standards
• Champion data literacy across SEAA, drive adoption of data products and AI-enabled solutions, and enable a culture where data supports judgment, creativity, and client-centric decision-making
• Lead, coach, and develop the SEAA Data & Intelligence team, establishing clear priorities, ways of working, service standards, and development paths while fostering a culture of curiosity, collaboration, accountability, and continuous learning

Qualifications

• Proven experience in Data Strategy, Analytics, Business Intelligence, or AI Transformation at a strategic leadership level
• Demonstrated track record managing analytics products, BI platforms, client intelligence, AI/GenAI use cases, and business-as-usual data services across a regional or multi-market environment
• Strong understanding of the modern data ecosystem including cloud data platforms, BI and visualization tools, Machine Learning, and generative AI, with ability to challenge and lead technical teams with credibility
• Familiarity with modern data platform architectures such as lakehouses, semantic models, and cloud-native AI infrastructure, with capability to guide architecture decisions in partnership with technology teams
• Experience establishing effective governance rhythms, decision forums, roles, responsibilities, and escalation paths across business, technology, and data teams
• Demonstrated ability to communicate complex data and portfolio topics clearly to senior executives, facilitate cross-functional alignment, and manage expectations across strategic and working-level stakeholders
• Comfort driving adoption, communication, and data literacy initiatives that enable business teams to understand, trust, and apply data and AI-enabled capabilities
• Ability to balance regional business needs with enterprise data standards while working effectively with global, regional, market, and corporate function stakeholders

Skills

Experience

Minimum 12–15 years of progressive experience in data, analytics, or technology leadership roles, with at least 5 years in a senior leadership capacity defining and executing data strategy across complex, multi-functional organizations. Proven track record leading regional or multi-market data transformation initiatives, building and scaling high-performing data teams, and translating data capability into measurable business impact within fast-paced, matrix organizational environments. Experience within luxury, consumer, technology, or similar knowledge-intensive sectors is advantageous.

Education

Bachelor's degree in Computer Science, Mathematics, Statistics, Data Science, Business Administration, or related quantitative discipline. Master's degree in Data Science, Business Administration, or related field is preferred.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.