Chanel Head of Boutique, Watches and Fine Jewelry
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 11, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Head of Boutique, Watches and Fine Jewelry role in Macau. Lead a luxury retail team, drive client relationships, and ensure operational excellence.
Role & Responsibilities
- Lead the boutique team to embody the spirit, aesthetics, and service excellence of Chanel's Watches and Fine Jewelry division, serving as a role model for brand ambassadorship
- Champion exceptional client experience standards, establishing long-term and meaningful relationships with high-value clients through personalized understanding of their lifestyles and preferences
- Drive daily, weekly, and monthly sales performance to achieve boutique revenue targets whilst analysing business results and implementing corrective actions
- Oversee visual merchandising, boutique presentation, and team grooming standards in partnership with Visual Merchandising specialists to ensure consistent elegance and refinement
- Coach team members in product expertise, client engagement, and selling skills, fostering continuous learning and development within the boutique
- Conduct performance discussions and growth plans, partnering with Human Resources to recruit, retain, and develop talent
- Maintain accurate and insightful Client Experience Management data to support business planning and inform strategic client development initiatives
- Manage boutique operations with rigorous discipline, including stock movement, inventory transfers, policy adherence, and workflow optimization
- Collaborate with the Product team to ensure appropriate stock levels, assortment strategy, and product rotation aligned with market demand
- Support and advance the High Jewelry business through event execution, client conversion follow-up, and coaching the team to confidently present and sell high jewelry collections
- Serve as a connector between boutique and office teams, guiding the boutique toward both operational excellence and client-centric leadership
Qualifications
- Minimum five years of experience leading a retail team in luxury Watches, Fine Jewelry, or comparable luxury category
- Demonstrated expertise in client relationship management and the ability to cultivate lasting relationships with high-value clientele
- Comprehensive understanding of boutique operations, including stock management, inventory control, and service processes
- Refined aesthetic sense and strong working knowledge of visual merchandising principles and luxury presentation standards
- Business acumen with proven capability to analyze performance metrics and drive commercial results
- Professional gemology certification (GG, DGA, or FGA preferred)
- Secondary education minimum; university degree preferred
Skills
Experience
Minimum five years of leadership experience managing a retail team of at least five members within luxury Watches and Fine Jewelry or a comparable ultra-luxury category; demonstrated success building and sustaining high-value client relationships; proven track record of driving boutique performance and operational excellence.
Education
Secondary education minimum; university degree is preferred.
Workplace
This position is based in Macau, Macau, China.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Director, Watches and Fine Jewelry», «Luxury Boutique Manager», «Jewelry Boutique Leader», «Store Director, Fine Watches and Jewelry», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.