Chanel Head of Boutique

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Model the brand image and act as Brand Ambassador to all audiences, ensuring consistent communication with corporate partners including landlords, public relations, media, and local authorities
• Ensure boutique displays, ambience, and visual merchandising reflect the essence of collections and brand story; proactively identify opportunities to enhance the boutique environment and professional image of team members
• Lead, inspire, and develop the boutique team with focus on succession planning, individual development plans, and career progression in collaboration with People & Organization department
• Translate brand and retail strategy into consistent boutique execution across brand, service, people, client experience, operations, and business performance
• Develop and champion a client-centric culture; partner with Marketing & CEM teams to deploy analytical metrics and define in-boutique strategies for relevant client segments, particularly Elite clients
• Ensure unsurpassed client experience through innovative retail excellence; proactively review service improvements based on CSS results, client feedback, and other indicators
• Work closely with Retail and Product teams to ensure optimal stock levels, productive product flow, and regular qualitative feedback on merchandise performance
• Develop annual and category targets with Head of Retail; monitor and forecast financial targets on a daily/weekly/monthly basis, analyzing statistics and taking appropriate action
• Connect critical KPIs—including category, clienteling, service, sell-through, appointment, and follow-up metrics—to identify boutique growth opportunities and generate innovative test-and-learn initiatives
• Plan and leverage workforce deployment to maximize staff strength according to traffic demands and trading patterns; adhere consistently to all operational procedures regarding sales, discounts, transfers, and stock adjustments
• Enforce procedures and processes to eradicate stock losses and discrepancies; regularly examine control processes and liaise with other boutiques and warehouse for smooth stock transfers
• Form close partnerships across Divisions and corporate functions (IT, Finance, People & Organization, Logistics, Communications) as well as within the Fashion team (Visual Merchandising, Marketing, Product, Public Relations, Training)

Qualifications

• Bachelor's degree or equivalent qualification
• Minimum 5 years of experience managing similar business portfolios and sizable teams
• Fashion, retail, or luxury background highly advantageous
• Demonstrated strategic thinking ability and sound decision-making
• Excellence in people development and empowerment
• Strong communication skills to express and convey key messages clearly
• Leadership with empathy, coaching capability, and positive motivational skills
• Strong interpersonal and team collaboration skills; ethical and respectful engagement at all levels
• Keen attention to detail and artistic inclination in fashion and styling
• Strong client service and client-centric mindset
• Sound business acumen and ability to connect KPIs, market intelligence, client trends, and competitor activities to guide decisions
• Learning agility and resilience in leading teams through change

Skills

Experience

Minimum 5 years of experience managing comparable business portfolios and leading sizable teams in fashion, retail, or luxury environments. Demonstrated success in boutique management, team leadership, financial performance, and brand image execution. Proven track record in developing people, driving client engagement, and translating strategic vision into operational execution.

Education

Bachelor's degree or equivalent professional qualification.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.